Wells Fargo Bank Marblestone Dr, Woodbridge

Wells Fargo Bank Reviews

• S

  Suomy Nona
  1

  If there was an option for 0 stars they would have gotten it. Just because you’re kind, in which the staff is, it doesn’t mean what you are doing is ethical. Atm got jammed when pulling out a large sum of money. I never received my withdraw. My balance got updated as if I received the money. They fixed the atm quick but did not credit me. They said up to 10 businesses days. Imaging trying to take out all the money in your account, not receiving it and being left with nothing for 10 days! How do you get to work, get gas, or get food? I got fined by my landlord for my bill being late. Worse policy ever. Apathetic and pathetic customer care. I even have video of their atm jamming and they don’t even accept it. Crooks

  Response from the owner

  Hi there. I've responded on your other review as well and I wanted to share appreciation for taking the time to share this concern. I want you to know we take this kind of feedback very seriously. Please allow me the chance to ensure this is thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further with you through email. -Shaun, Wells Fargo HL Social

• M

  Metic Ular (AcumenJay)
  5

  This particular branch stands out with excellent customer/client services. Hospitality and a friendly smile is something you can ALWAYS expect here. For me, I’ve been with them (Wells Fargo) for a little over 7yrs. And they’ve provided me with the necessities throughout these years. THANKS Mr. Abdullah and staff for ALWAYS showing consideration.

  Response from the owner

  Thank you for taking the time to leave a review. It’s wonderful to see that you’ve had such a positive experience at this location. Have a great rest of your day! -Jessica, Wells Fargo HL Social

• M

  Morgan Hill
  1

  If I could give negative stars I would!!! Worst bank ever. Bad customer service. They only want $$$ for every little thing they can. TERRIBLE. Never again Wells Fargo at ANY location!

  Response from the owner

  Thanks so much for your feedback, Morgan. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• J

  Jasmine
  5

  I needed help with a banking issue and had to go to 3 different Wells Fargo Branch locations until someone actually helped me. The manager at this branch was the only one who took the time to sit with me and make the appropriate phone calls to help me resolve my issue. 5 stars for great customer service!

• S

  Suk Baldwin
  1

  Janeth is her name. Never had that bad of services ever.Twice she served me there's no welcome, anything else for you, or thank you for using wellsforgo banking. Maybe because I had small balance or Asian.

• R

  Ruth Reynaga
  5

  Mr. Brian Walbert and Ms. Regina Bennet both assisted me to the fullest extent and I couldn't be more satisfied by their work. They both explained things clearly and worked with me to understand the complicated ins and outs of my mortgage details. I would recommend anyone and everyone to them because their excellent work and amazing,comforting customer service.

• C

  C Johnson
  5

  Don’t really do reviews but I had to share my experience when I went in for the first time.The staff is super friendly and they will always greet you with a smile when you walk in. Had some issues with my debit card, the banker Fazel helped me in no time. The teller on that particular day, Ferishta helped me and she’s a sweetheart! Will be going to this branch from now on

• J

  Jerry King
  1

  Would not let me get my money out of my account because they are pos, the teller looked at me with an unprofessional disgust. She and the manager deserve termination of their employment

• A

  Abrar Rhine
  5

  I will like to open a new Wells Fargo account over here.

• M

  Mohammed Huq
  1

  Very poor service. I will not gonna do business with them. Never give me positive answers