Wells Fargo Bank W Main St, Bogota

Wells Fargo Bank Reviews

• G

  Gilberto Leiva
  5

  I was on need the opening a saving account. And I try other banks and all off them find problems and turning me down or givme a distant dates too comeback ( ridiculois)I try to find a place to put my money safe..and bla.bla here and blabla there.very dificult.So one day y try the last time. On the wells Fargo.and believe me I was surprised with the friendship off the people there.I ask the clerk for an appointment..and surprise they said you don.t need an appointment right now.we can serve you right away.I was surprised.and everything going on satisfactory.very good and now I and considered work with that nice people all the time. And recomended.Thank Well Fargo.and good luck.👍😉

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Gilberto. It’s wonderful to see that you’ve had such a positive experience. -AJ, Wells Fargo HL Social

• W

  Will Chavis
  1

  Looking for a bank? Go elsewhere. I've been with Wells Fargo for over 15 years and I get treated like a piece of !@#$ EVERY single time. They are nice before you open an account. Once you do that it's over. It's going to take me days of work to make the switch but I will. Very soon. Bogota NJ wellsfargo needs new management or something dramatically to happen to turn around. Awful service. Too many banks go elsewhere. Run away as fast as you can!!!

  Response from the owner

  Thank you for taking the time to share this with us, Will. This is not the level of customer service we strive for, and I want to make sure your experience is thoroughly reviewed by a specialist. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• D

  David Zwerling
  1

  They do not pick up the phone or respond to mail they are horrible

  Response from the owner

  I'm sorry to see that we haven't met your expectations at this location, David. If you'd like to discuss any specific concerns with a dedicated specialist, please share some more details in an email to [email protected]. Be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

• C

  Christopher Alvarado
  1

  Manager was very rude. She was out of place by saying something slick to me... Poor customer service.

  Response from the owner

  I’m truly sorry for the rude customer service at this location, Christopher. Could you tell me more about your experience in an email? Please address it to [email protected], include your Google username, and mention this review (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• B

  Bran Man
  5

  This Wells Fargo located in Bogota,nj is open during Covid -19 . The inside is also open to the public . It’s clean their is a mail box at the front doo that’s a plus.

• V

  Vee Caballero
  1

  Amy is really rude and dismissive

  Response from the owner

  This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Casey, Wells Fargo HL Social

• M

  MIRIAM RIVERA
  1

  The manager at this location is so rude, being in customer service myself I watched her belittle another customer in front of us, I felt absolutely terrible for the young man when he took his check and walked out. There was a teller there by the name of Elvin who was trying so hard to help but it was completely out of his hands. It broke my heart. I think it's time to find a new bank.

  Response from the owner

  Hello, Miriam. I'm concerned about the interaction you observed between a customer and one of our branch associates. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I apologize for the experience and look forward to discussing this further. -Nick, Wells Fargo HL Social

• t

  thomas bandelt
  1

  August 25Th 2021. Many problems with them in the past. Don’t trust them!!

  Response from the owner

  Hi, Thomas. I’d like to learn more about your concerns. Please share some additional details along with your full name, phone number, and address in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thanks. -Nick, Wells Fargo HL Social

• U

  UMSS RAHIM
  1

  A very bad Experience again As I was given wrong Infomation about depositing a check in my own account. I drove to the branch to deposit a check and the lady told me She can not deposit it as its under 2 names Me and my wife so She needs to sign it and I told her I have deposited it before many times and no one ever said that to me Even though I had a joint account, and she said No she can not deposit it. She waisted my Time. I called wellsfargo Customer service and they said I was given wrong Info. So this is the second bad Experience I am going to shut down my accounts as this bank does not meet my Requirements. I belive she was the supervisor or a manager.

  Response from the owner

  Good morning. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can look into what happened, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to addressing your concerns. -Shannon, Wells Fargo HL Social

• N

  N DeLeon
  2

  My first visit there I waited a while to close the account. Back then the staff and manager were friendly and polite. When my account was put in jeopardy I walked in to speak to someone who proceeded with closing account (my request) he was dismissive and directed me to speak to teller (he seemed bothered and unhappy, in a bad mood). The other bank rep refrain from answering any questions and directed me to call customer service in the back of the card, there was no concerns and no attention to my issues which made me feel unappreciated as a customer. This is the bank in my neighborhood but doubt I will ever go back there for business.

  Response from the owner

  Hi there. I'd like to thank you for your detailed review and apologize for the customer service you've received at this branch. Please email me at [email protected] with your Google username, and be sure to mention your review on a Wells Fargo location (no account numbers). I'll make sure your concerns are forwarded appropriately. Thanks again for your feedback. -AJ, Wells Fargo HL Social