Toyota of Hackensack River St, Hackensack

Toyota of Hackensack Reviews

• A

  Aldo Ramos
  5

  They are always straightforward and answer all my questions. They are pricey but they do good work. I've never had any problems with them. I don't mind going there for scheduled maintenance because their waiting room is great. Usually something to drink, and eat or charge your phone or use their free wifi. I check out the new cars or just stay on my phone To kill time. If you don't want to wait, they give u a ride as long as u live nearby. And pick you up when your car is ready. Cheaper folk don't offer those extras.

  Response from the owner

  Aldo, we appreciate you taking the time to write such a positive review! It is so great to hear that our dealership is providing straight forward communication.

• r

  ray bak
  1

  Just had a really aggravating experience at Toyota of Hackensack. I took my lease in for an oil change and check up. Upon receiving my car everything looked ok. I didn't notice until recently that my floor mats were not reinstalled by the service technician. Since then there has been slight damage caused to my carpet as a result of the floor mats being removed. I admit I hadn't noticed them not being there at first. I brought my car to speak to the Manager Louie and even told them I would re-purchase the floor mats but would not be held responsible for the damage to the carpet. The manager was condescending, rude and defensive. He seemed to take it so personal and kept saying that he didn't remove the mats. I know you didn't Louie, but someone did. It is clear they aren't a customer service company and I am really excited for my lease to be up. I would never recommend a company like this to anyone. I see why people pay more for luxury cars as I have heard the customer service is much better.

• M

  Max Chanoch
  2

  I called about a Toyota that I found on the website and the seller could not have been more rude. I've never bought a car before, was looking to understand what came with an internet price and the seller was eager to rush me off the phone to take another call. Given there are many other Toyota dealers in NJ I will be going somewhere else!

  Response from the owner

  Good morning Max ! Sorry to hear that your experience was less than 100%. I would like to take this opportunity to apologize to you about your experience. If you have a moment to discuss it please feel free to reach me at [email protected] or 201-212-6925 Jay Rim Toyota of Hackensack Internet Director

• M

  Maria Fusoni
  5

  Knowledgeable, friendly staff and always a pleasure to deal with. Thank you for expertise and taking such good care of us today Paul! Also a shout out to Mike for making sure we drove away knowing how to navigate the inside of our new car! Been dealing with this team for over 10 years and always satisfied!

  Response from the owner

  Maria, thank you for taking the time to write such a great review of your experience with Paul and Mike! I will be sure to pass along the kind words. Thank you for your business, and we hope you enjoy your new car!

• F

  Frank Charbonier
  5

  Just finished picking up my 2017 CPO Toyota Camry on Wednesday 9/25/19. The experience at Toyota of Hackensack was fantastic from start to finish. Huge shout out to my salesman, Angel Alvarez who showed me the various CPO Camry's available. Took my wife and me for a test drive and was super friendly, courteous and expedited the entire process. Thanks so much.

  Response from the owner

  Thank you for your 5 Star Review Laura! We are glad to hear that Angel was able to provide excellent customer service! We appreciate the opportunity to earn your business! Thank you!

• L

  Luis Escobar
  5

  I have had excellent experiences from this Toyota location. I got a used 2006 Corolla with low mileage at a great price years ago and it hasn't given me any trouble. Their customer service is great. too and alway have an easy time for services.

  Response from the owner

  Thank you for the positive feedback, Luis! Enjoy the new 2006 Corolla!

• J

  Jackie Genovesi
  1

  My boyfriend and I went so he could test drive a car. While on the test drive with a salesman named Jim, he snapped at my boyfriend whenever he asked a question. We were told no one would be coming with us and when we asked why he was coming he said that he "isn't afraid of covid like the other employees." Once we got back and talked about numbers, he continued to snap at us, and tossed the papers at us multiple times as well. We ended up walking out and my boyfriend gets a call from Jim saying he doesn't know why we left and then he proceeds to offer a DOLLAR less for monthly payments. I called the number that I found from reading other reviews, which got me to the front desk, where I was then sent to the manager, Mario Puentes' voicemail. I have yet to hear from him and I called 4 days ago.

  Response from the owner

  Hi Jackie. Sorry to hear that your experience with Jim was less than perfect. We would like to speak to you about your experience here. Please feel free to reach out to Jay Rim [email protected]

• C

  Charles Tito
  5

  Good had fun. Dan Beisswenger was a true applications expert. Got me through the car review very enjoyable. Certainly an expert. Mr Rosen a true professional shared many stories this morning. My sales person was working effectively in getting the car I wanted at the best price. Great team I liked there style car is lots of fun.

  Response from the owner

  Charles, thanks for such a great review! We're happy to hear that you had such a great experience. Let us know if there is anything else we can help you with!

• M

  M M
  5

  I love the service !!! They always make my 2015 Toyota Corolla feel brand new !! The only thing that sucks is waiting for the oil change but it's def worth the wait.. Usually takes and hour to and hour half.. Request for a hand wash.. It has a family atmosphere along with professionalism.. Dani the receptionist is really nice .. Rich my advisor was funny and cool ..I love doing reviews and honestly this dealership has the right people especially on the service side fixing the cars. I've been to many Toyota dealerships but Hackensack Toyota is by far the best especially with how my car feels after I get it serviced!!

  Response from the owner

  Dear Sanam, Thank you for the wonderful review! I am so happy to hear that you enjoyed your experience with us. We pride ourselves on quality, efficient service and am happy to hear your experience matched this.

• J

  Jonathan Mazzoccoli
  1

  After buying my Tacoma from this dealer, I later got news that they never had the tittle for my truck and they had to hold onto it for 3 yes THREE months while they obtained a duplicate title. In that time they left the windows cracked and mold started growing on the floors. When I told them about this, they reassured me they would clean the mold and when I got my truck back I saw they just covered it up with floor mats...DO NOT BUY A CAR/TRUCK from these clowns!!

  Response from the owner

  Hi Mr. Mazzoccoli, Unfortunately when we purchased this truck were not made aware of a title issue upfront. You were notified and we disclosed the issue as we worked to secure a duplicate title. I am sorry that the truck was not to your expectations in regards to cleanliness, but we would be happy to address that issue.