Wells Fargo Bank E Brokaw Rd, San Jose

Wells Fargo Bank Reviews

• R

  Ricardo Brambila
  1

  Today, as always, I went to take my deposits in this location and the service was very bad. I took my deposit from a business account and because I did not want to give my social security number to the cashier who attended me, he threw all the money. I have been depositing large amounts of deposits for more than three years and today was the first time that they gave me a terrible service.

  Response from the owner

  I appreciate you bringing this to our attention, Ricardo, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• A

  Akshay G
  1

  Extremely slow service. Very disappointed in Wells Fargo. I was waiting in line and wanted to withdraw money because the atms outside don't dispense certain bills and have limits. It was only when I reached the teller that they informed me that there was an ATM inside the building which has higher limits and a provides a variety of bills. Rather than having me wait 20 mins in the line, the managers who were standing behind the tellers could have approached the customers waiting in line to see what they needed and answered any questions right away. Instead they just stood there overseeing the tellers.

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us. I’d like to connect you with a specialist who can address this concern and share more information for this type of policy. Please email [email protected] mentioning your review and your Google username so I can keep an eye out for your message (no account numbers). Thanks in advance. -Shaun, Wells Fargo HL Social

• D

  Dipesh Chauhan
  1

  I have recenly open checking account here after that all my data compromised. someone tried to hack bank account and used my information to open credit card accounts. AVOID THIS BRANCH AT ANY COST

  Response from the owner

  Hi, Dipesh. We take this issue seriously and appreciate you bringing it to our attention. To ensure I can ask the appropriate team to look into what happened, please share some additional details along with your full name, phone number, and address in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thanks. -Nick, Wells Fargo HL Social

• A

  Anthony Olvera
  5

  I have been coming to this branch for 3 months now and I really have to say that EVERY single time i've gone there i've had nothing less than the the very best service this team could possibly give. At first you might think that the amazing service is a one time thing, but i've been taken care of literally each and every time. Even when the lines are very long you still have someone making sure that all the customers needs are met. I've personally been helped by Melissa, Osvaldo, Ali, and another young lady who's name starts with a D (Don't want to butcher her name on here!). I highly recommend that you bring your business here, thanks again for your service!

• J

  JoAnn Penaranda
  4

  Great location! Service was a little slow, it appeared that the manager was training the new guy that was helping me. Manager should have introduced him as such, since I was in a bit of a hurry. In the end, I got what I requested for.

• H

  Harjit Singh Badwal
  5

  Good services , intelligent and active staff , quick appointments, beautiful location, clean area . Easily open account for newcomers.

  Response from the owner

  This is wonderful feedback! Thanks so much for taking the time to share. -Casey, Wells Fargo HL Social

• N

  Nishant Rakesh
  5

  Excellent location...take 880 exit and you are there. Thry installed 2 atms outside which can be accessed anytime. Its new market so parking is not an issue currently but spaces outside Sprouts are already getting full. Once Ross is open then parking will be challenge

• K

  K L
  5

  Susie, a teller, was so helpful and really made my day. This is not the normal branch I use, but I had a great experience! Thanks Susie!!!!

• L

  Luke
  5

  The best service people work here and care about there customers!

  Response from the owner

  This is great to see, Luke! Thanks for taking the time to leave a review. -Casey, Wells Fargo HL Social

• c

  chi le
  4

  Convenient location, near Ross and Home goods. You can choose 20 or 50 bill at atm