Wells Fargo Bank University Ave, Middleton

Wells Fargo Bank Reviews

• S

  Sandra
  1

  Every time I go to this particular bank the female tellers seem to mess something up that I've requested. For example: the last time I went in on June 16th, 2021 I asked for my two most recent bank statements. Well, instead of asking me, “for which account” Because I have two... she gave me the statements from the account that I still share with my ex. I handed her my ID, with only my name on it, not his. Instead of printing off the account statements matching my ID, she printed off the account with my ex’s name on it. Argh, I was home before I discovered it, several miles away! I have other examples similar to this one where the female teller didn't get it my requests right and my visit took much longer than it needed to be. Or, I had to make a second trip there because they had messed something up. Never had a problem with the male tellers. This is very frustrating as I'm a busy person. I want to trust they're handling my business with care and caution.

  Response from the owner

  Thank you for the feedback on this location, Sandra. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• E

  Elyse
  1

  I hate having to bank here, but unfortunately I have to due to my corporate office. Wells Fargo is the only bank still limiting change into summer 2021 when the change shortage happened in 2020. Businesses depend on change they cannot get from Wells Fargo. Thumbs down.

  Response from the owner

  I'm truly sorry for any frustration, Elyse. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I'll make sure your concerns are reviewed as soon as possible. -Shannon, Wells Fargo HL Social

• P

  Pedram Salman
  3

  There's a middleaged/older lady with some sense of self respect and respect for others that I have had the pleasure of working with at this location. She's not a teller but a personal banker I believe. Wells Fargo in general however and nearly all their other staff and locations are pretty much a 0 star rating, however this lady (whose name I can't recall) has been a great resource. I much prefer this location as opposed to the one on Gammon Rd as the hostility there is intolerable.

  Response from the owner

  We appreciate your feedback, Pedram. If you’d like to discuss your visits at other locations, please send an email to [email protected] and mention your review and Google username (no account numbers). Thanks. -Nick, Wells Fargo HL Social

• J

  Jeff Jurkens
  4

  I have much banking experience and I can tell you from not a few but MANY visits to this branch, ALL the staff that I have encountered are genuinely friendly (a few recalled my name after just a few visits) and there to help, help, help in any way they can. Most banks in the Madison area are staffed with good friendly people, but this branch stands out, often exceeding my expectations. I wholeheartedly recommend Wells Fargo for all but investment banking (not the staffs fault, I have no doubt they are just following the company guidelines [but the only reason 4 not 5 stars]) and this branch in particular for your banking needs..

• M

  Maggie Collier
  1

  If you want a bank to not return your phone calls about your account possibly being hacked. Even with leaving 4 voicemails, then this is the bank for you.

• K

  Kari Suzanne
  5

  I've been banking at the East Towne branch for a while now and have always been treated with the utmost respect. Employees are friendly, knowledgeable, and super professional.

  Response from the owner

  I’m happy to hear your experience with the team members at this banking branch has been positive, Kari. We appreciate your feedback. -AJ, Wells Fargo HL Social

• H

  Honghyuk Kim
  5

  Great experience with the folks here. I know people can get mad when it comes to dealing money with bankers, but I am sure this branch deserves a better rating.

  Response from the owner

  Thank you so much for sharing these details with us. I’m happy to see you enjoy visiting this location. Have a great rest of your day! -Nick, Wells Fargo HL Social

• J

  Joe Paterick
  1

  Always trying to sell and add more account to you. Skip this place and go to uw credit union!

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social

• B

  Bryan White
  5

  Very sweet people came in to get a direct deposit form and your deposit

• P

  Paige P
  5

  I have had a great experience every time I've been here