Wells Fargo Bank Park St, Belmont

Wells Fargo Bank Reviews

• D

  David Hernandez
  1

  Worst ATM station. If you are driving a pick up truck. You can’t reach the money dispenser. It’s very low. Make sure you remove your seatbelt. And be ready to pull yourself out the window to reach it. Lol.

  Response from the owner

  Thanks for your review, David, and I'm sorry for any inconvenience. Please feel free to email [email protected] with your Google username and details of any additional concerns (no account numbers). -Nick, Wells Fargo HL Social

• c

  chad kortz
  1

  1 teller on a Thursday. 7 people in line. This place has no idea what customer service is. I will be changing my account soon. Always disappointed when i deal with Wells Fargo.

  Response from the owner

  Thanks for bringing this to our attention, Chad. I'm very sorry about the line at this location, as I know how frustrating a long wait can be. To ensure I can forward your feedback to the appropriate team, please share your full name, phone number, and address in an email to [email protected]. Be sure to mention your review and Google username as well (no account numbers). I look forward to addressing your concerns. -Nick, Wells Fargo HL Social

• L

  Lindsey O’Neal
  1

  Came in to change my last name on my bank accounts. I just came from SECU to do this and it was very fast and easy and didn’t need to make an appointment. Not the case at this location. They told me to wait to see if the next appointment was going to show up or not- the banker never spoke to me until another lady asked if I was someone else. The banker told the other lady his appointment was 2 minutes away and didn’t want to see me. Totally understand this but from the time I came in and the next appointment still hasn’t shown up - they could have changed my name during that time.

  Response from the owner

  Hi, Lindsey. I'm disappointed to learn you didn’t get the help you needed at this branch. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• J

  John Smith
  5

  Excellent service did not even have an account and they still helped me.

  Response from the owner

  Hi, John. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• K

  Kris M
  1

  Darlene the drive thru teller misheard me when I clearly said please CASH and deposit my check. Its really common sense taking my check with a teller to cash it, if I would of want my check deposit I would of gone to the ATM. Need to pay attention becuase I told you twice when you asked again, cash and deposit!! Im stuck till Tuesday now with no gas and no money. Customer service was no help. Thank you Darlene, just ruined my weekend and my groceries shopping. This branch sucks! Never going back again!!

  Response from the owner

  Thanks so much for your feedback, Kris. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• E

  Emalani Ieremia
  1

  The bankers ask each other questions because they themselves aren’t sure. Even then they were misinformed. I had attempted to sign a check over to somebody who had an account with Wells Fargo and we were told all we would need to cash it was two forms of ID from me, his debit card and ID. Upon entering the store not only did our teller not know this process she told us only $400 would be available to take out. I was okay with that. And then after depositing the check into the account she informed us the check would not be available until Tuesday of next week. We had wanted to cash the check. I had gone to this branch and many other locations before and never had any issues. If I had known the teller who helped us was going to merely deposit the whole check I would have just cashed if myself and pay the $7.50 fee. Our tellers name was Deepali. I believe this particular teller needs to be informed on how to deal with checks in particular so it does not happen in the future.

• D

  David Warlick
  1

  Opened up my business accounts with them 2 weeks ago and Josiah Fernandez opened them up. I start getting letters in the mail that the checking account has been closed for missing information , the business credit cards have been declined for missing information etc Josiah left all the information out. ; Called the number on the letter hung up after 2 hours on. hold. Sent 4 emails to Josiah no response. Went to close my accounts and hey we can see you until next week said Matt Horton ( Branch Manager) I HATE Wells Fargo most incompetent and unprofessional staff every.

  Response from the owner

  Hi, David. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• C

  Ceandra Jones
  2

  Very unprofessional. Standing around gossiping with coworkers like they don't see customers waiting to be helped. You can finish talking trash about customers after you've helped the ones in line.

  Response from the owner

  I appreciate you bringing this to our attention, Ceandra, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• D

  Denise Rae “Rae” E
  1

  When I walked in, no one bothered to greet me or tell me they would be right with me. I waited for 10 minutes till someone was done with their customer before I was asked if I needed help. Also there was a guy in an office sitting there playing on his phone that couldn't be bothered to get his lazy self up and help me. There was also a very bad smell in the place, they should rethink their air freshener. While I was there I was getting sick and needed some water and was told they had none. Very poor customer service here.

  Response from the owner

  Hi, Denise. I'm disappointed to read this review, as your visit to this branch does not reflect the customer experience we strive for. To ensure I can thoroughly review what happened, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to addressing your concerns. -Cory, Wells Fargo HL Social

• E

  Evan Williams
  1

  Was told (by this location and another so don't say it was the tellers fault, it's was your policy) that I didn't have enough funds in my account to use the inside teller! So you're in essence saying you're too broke for us to talk to.

  Response from the owner

  Hi, Evan. I'm disappointed to learn about the customer service you received at this and the other location you mentioned. Could you tell me more about what happened in an email? Please address it to [email protected], and be sure to mention your review and Google username (no account numbers). I'll make sure your experience is reviewed by the appropriate team. -Janet, Wells Fargo HL Social