Wells Fargo Bank NJ, Kendall Park

Wells Fargo Bank Reviews

• R

  Ramesh Shah
  1

  Today, I visited this branch. Everyone were so busy, Finally got to talk with someone. They had about 30 minutes before closing but they asked me to come with an appointment as its closing soon. The guy then actually told me to try opening it online first and if it doesn’t work come to the bank, the way he was saying is like rude and literally felt like bank staff is not interested in opening my account. I then drove to Chase bank just near by and they welcomed me the lady at chase was little busy so requested me to wait for 2 minutes and then in 10 minutes opened my account. Wondering why can’t wells fargo opened it in 30 minutes?

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the extended wait you've experienced at this location. Please email me at [email protected] with your full name, phone number, and address (no account numbers). I'll ensure your feedback is forwarded to a specialist for further review. Thanks for bringing this to my attention. -Jessica, Wells Fargo HL Social

• M

  Mingchung Wu
  1

  We make an appointment, and then they said they are fully booked when arriving here. Poor service , not suggest to do anything at this branch.

  Response from the owner

  Your review caught my attention, and I will have the appropriate team look into your experience at this location. If you could mention your review and Google username in an email to [email protected], I'll forward this matter for review as soon as I receive it (no account numbers). I apologize for the experience and look forward to discussing this further. -Nick, Wells Fargo HL Social

• S

  Sally Chen
  1

  Spend 50 minutes in here to do wire transfer, at the end they can’t do it… Well, where have you been during the 50 minutes I was sitting there?? Worst experience ever…This made me decide to close my account after 7 years with them, wants nothing to do with Wells Fargo ever again.

  Response from the owner

  Hi, Sally. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• m

  mishaqman
  5

  Wells Fargo Bank offers one of the best customer services I have seen in the US so far. I always compare WF branches to the San Francisco Market Street branch where I opened my bank account several years ago. At this branch, I feel the same enthusiasm for customers, and every experience reminds me of the exact same experience I had while opening my bank account in SF. Staff are nice and prompt to offer services in the best way possible.

  Response from the owner

  I'm truly glad to read your review, Muhammad, and I appreciate you taking the time to share these kind words. Thanks for choosing Wells Fargo. -Janet, Wells Fargo HL Social

• M

  Mohammed Amin Merchant
  1

  I have had enough of this bank. The staff is horrible. You have wait a long time even though they are sitting there doing nothing. I have complained the bank's corporate office but they don't do anything.

  Response from the owner

  This is valuable feedback, Mohammed. I'm very sorry about the customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

• D

  Deena's Eyes on Entertainment
  4

  Joshua was there to help me in opening a checking account. Despite technical difficulties he helped in opening a checking account and he did that with 100% commitment. Truly appreciate him..Only thing Wells Fargo can improve is on the minor technical glitches in online banking...

• J

  Jerry Falk
  5

  I have been a customer of this branch for many years. They have always been quick, efficient, and courteous.

  Response from the owner

  Thanks so much for the kind words and your continued business with us, Jerry. I'm so happy to hear you enjoy visiting this location. We appreciate your feedback and hope you have a great rest of your day! -Nick, Wells Fargo HL Social

• Y

  Y Ra
  1

  Spent 32 minutes on hold to find out when I can come in to get my papers notarized...TIME to move my money out...

  Response from the owner

  I'm very sorry to learn about your experience over the phone. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thank you. -Shannon, Wells Fargo HL Social

• L

  LouAnn Steepys
  1

  They need to have one night where they are open until 6. It makes it very hard on working people that wish to stay with their bankers

• M

  Markr7777
  1

  Bank stinks. Not only this branch the bank itself. Not user friendly.

  Response from the owner

  I appreciate your feedback. Could you email me at [email protected] with more details? Please also include your Google username and mention your review on a Wells Fargo location (no account numbers). I look forward to discussing this in more detail. Thank you. -Shannon, Wells Fargo HL Social