Wells Fargo Bank Hawthorne Blvd, Rolling Hills Estates

Wells Fargo Bank Reviews

• L

  Lalla Zinab
  1

  Friday we went for some document. They said you need appointment. We did so , the txt say 4 people ahead while we don't see anybody just banker relaxing in the office. Monday 10am we took the appointment which we are 1st one (txt says) waiting 40min nobody call. Very poor customer service. My husband had to go to work after this. As you can see on the pictures how long still the 1st person haven't called yet. 🥴😵‍💫

  Response from the owner

  I understand your time is valuable, Lalla, and I sincerely apologize for the inconvenience. To ensure your feedback is forwarded appropriately, please send an email to [email protected] with some additional details about your visit (no account numbers). Be sure to include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• N

  Nina Beck (jazzlady1028)
  5

  This Wells Fargo Bank was very pleasant, because the teller was friendly and helpful. When I walked up to the window, she immediately asked me how I was, and I thought that was really nice. It is in a pretty area of town, and there are many shops and restaurants in this area. I stopped here because I was in the neighborhood, but normally, I go to the one in Manhattan Beach, which is also Pleasant to go to. I go to this bank to deposit the rent check into my landlord's account every month! I would recommend Wells Fargo for its pleasant atmosphere and good service.

• V

  Volker Durre
  1

  I went inside this location to do something other than using the ATM, but it turns out I need an appointment to do so, because "today they only have 2 bankers and their appointments are already booked." At the same time one banker is sitting in his chair texting or checking TikTok. After noticing this, I asked if she was sure that there is nobody that can help me now. No can do. Wow.

  Response from the owner

  I'm very sorry you didn’t get the help you needed at this branch. Since we are practicing reduced lobby access with social distancing measures, you may need to make an appointment to meet with a banker at some locations. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). -Shannon, Wells Fargo HL Social

• W

  Will Rice
  1

  Couldn’t even close and open a new account went three times to learn I still have to recancel and open an account for the third time in one week. Long story short I’m going to another a different Wells Fargo. Being nice only goes so far if you can’t do your job.

  Response from the owner

  I understand how frustrating this must have been, Will. I'd like to forward your concerns to the appropriate team for further review. Please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. Thanks for your feedback. -Nick, Wells Fargo HL Social

• J

  Joshua Davidson
  1

  Horrible customer experience and service. I went in to pay off the balance of a home equity loan, and they couldn’t even tell me the full payoff amount. The teller said to speak with a banker, then the banker sent me back to the teller. Meanwhile the banker is sitting in his chair texting. Nice experience!

  Response from the owner

  Hello, Joshua. This is not the customer experience we strive for, and I’d like to take a closer look into what happened. At your convenience, send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• T

  Tim Duggan
  5

  Quite possibly the BEST banking experience I have had, for the last several years. (I suspect some of the previously "bad" reviews as being bogus. Just my humble opinion). EVERY time I visit this Branch, it is a positive experience. Bar none. (Want to ALSO give a "shout-out" to a WF Branch in Mid-City, LA!! (OR, actually "MIDTOWN PLAZA", once I looked it up. 4700 W. Pico Blvd, 90019). My 'point' here is not to compare these two Branches....except to say they are BOTH excellent!!! (In my experience....whatever it's worth). Kindest regards, Tim Duggan

• B

  Bob Stearns
  5

  Top shelf. Friendly, responsive, always available for special matters, attentive to detail. Convenient location. Have personal accounts and several business accounts.

• P

  Peng Rex
  1

  The lady wears ghutrah is extremely rude. She is the worst human being I ever seen

  Response from the owner

  I'm disappointed to learn about your interaction with one of our branch associates. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• M

  Matt W
  4

  Everyone is so nice here. I have had nothing but good experience with the tellers here.

• H

  Heesun Lee
  5

  Thank you so much S**** L**** Banker today. He is very kind.