Wells Fargo Bank 26 Blvd, North Richland Hills

Wells Fargo Bank Reviews

• T

  Thomas Winingar
  1

  Do not open a account here! The customer services and appreciation is the worst I've ever seen. I'm pulling my money and going to a better bank. They will hold your money back from you and won't let you use it. If you have an issue They will do nothing to help. It's been problem after problem for over a year. I don't think they even deserve 1 star.

  Response from the owner

  I'm truly sorry you feel this way, Thomas. I'd appreciate the chance to address your concerns and change your impression of us. Please tell me about your experience in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

• H

  Helen Schultz
  1

  The bankerI was nice when I opened my new account. I'm upset because they can't setup online banking due to I had an account set up online over 10 yrs ago. Because I'm divorced and changed my name, they want my divorce decree. I can't find it. Now they want me to go to court house and get it. How do they think my driver's license was changed. Very inconvenient for online banking.

  Response from the owner

  Your review caught my attention, and I want to make sure you get the assistance you need. If you could mention your review in an email to [email protected], I'll forward this matter for review as soon as I receive it. Be sure to include your full name, phone number, Google username, and complete property address (no account numbers). I apologize for the experience and look forward to discussing this further. -Jessica, Wells Fargo HL Social

• M

  Mark Alar
  5

  Jackie is such a wonderful banker! She has been helping my wife and I for years and is so personable and very knowledgeable.

  Response from the owner

  Thanks for taking the time to share, Mark! I'll make sure your kind words are forwarded to Jackie and her manager. -Casey, Wells Fargo HL Social

• P

  Peter vernon
  5

  I've been running checks to this location for months now and have only had amazing customer service and pleasant experiences. Laura is always caring and helpful! They deserve the very best from their customers not the worst!

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Peter. It’s wonderful to see that you’ve had such a positive experience with Laura and the other team members at this location. Thank you for choosing Wells Fargo. -Nick, Wells Fargo HL Social

• D

  Diane Siegel
  1

  Representative banker was wearing mask below nose. Had to be with her 20 minutes as papers were notarized. Masking has to be complete to be effective. We expect more from Wells Fargo or any quality professional bank. When questioned about how she was wearing it she said "I have to breathe". duh

  Response from the owner

  I'm disappointed to learn about your interaction with one of our branch associates, Diane. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• D

  David Law
  1

  They shut down an account I opened specifically for work. I even questioned the time frame given myself but they assured me my routing would work. I told them there would be a three to five week lag before my first deposit and it would be corporate again I was told that was fine there would be no problem. They then shut the account down with no warning or even a notice 11 days later. 4 days later my money was deposited to an account that didnt even exist!!!!!!!!!! No way to get to it and my client had to stop payment and resend directly to me. Wells Fargo then added insult to injury by blaming me when called about it. VERY VERY UNPROFESSIONAL!!!!!! AVOID THIS BRANCH!!!!

  Response from the owner

  Hi, David. Your review caught my attention, and I will have the appropriate team look into what happened. If you could mention your review and Google username in an email to [email protected], I'll forward this matter for review as soon as I receive it (no account numbers). I apologize for the experience and look forward to discussing this further. -Janet, Wells Fargo HL Social

• K

  KATIE BLANN
  1

  This Wells Fargo is extremely slow. I have been on numerous occasions and have had to sit for an average of 15+ minutes in the drive thru for a simple deposit

  Response from the owner

  I understand how this would be frustrating, and I apologize sincerely for the inconvenience. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address. Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• S

  Sushmita Dhakal
  1

  Very slow service. Took literally one hour to verify the payee information whereas my name was right there on the check. Be ready to spent good 1-2 hours to cash your check if you don't have account. Infact don't even come to this bank if you don't have account with them.

  Response from the owner

  I’m sorry to see you experienced a long wait at this location, Sushmita. Let me look into what happened. Please email [email protected] with your full name, Google username, phone number, and address (no account numbers). Be sure to mention you posted this review. Thanks in advance. -Liz, Wells Fargo HL Social

• Z

  Zoe B
  1

  Blonde lady with glasses was super rude,went to cash a check, and she wouldn't cuz I didn't have an account but didn't realize I came to set one up with the money from the check. Instead she rushed me off and I wet next door to Chase. I was much much happier with that decision.

• I

  Ivan Henson
  1

  Told me I needed All the partners present to open a business account. The other partners are not in this state. Bank any where else

  Response from the owner

  I'm sorry you were upset after visiting this branch, Ivan. Could you email me at [email protected] with some details about what happened? Please mention your review and Google username so I can keep an eye out for your message (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social