Wells Fargo Bank 1150 S, Orem

Wells Fargo Bank Reviews

• J

  Justin Nelson
  5

  Was in on April 26th and was very impressed with Cheyenne. She went above and beyond to helped me with my transactions, she was a pleasure to work with and offered help with online banking tips and ways to use my Wellsfargo accounts more efficiently.

  Response from the owner

  This is great to see, Justin! I'll make sure your kind words are forwarded to Cheyenne and her manager. -Casey, Wells Fargo HL Social

• T

  Tia Judd
  5

  Came in and talked with a banker named Trish today about loan and credit options for an expense coming up! She was personable and very helpful. Thank you!

  Response from the owner

  Thank you for choosing Wells Fargo. We appreciate your business and you for taking the time to share this feedback. -Shaun, Wells Fargo HL Social

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  Nick Nascimento
  1

  Need more staff. Waits are way too long every time I've come in. Not to mention half the time They tell you to just use the app or go online. If I came in, it's because I wanted a human to help me face to face.

  Response from the owner

  Thanks so much for your feedback, Nick. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• R

  Ramón Agreda
  1

  We came here twice to open a bank account for my sister. Our “Personal Banker”, Reina Arando, was mean and very rude tu us, twice. The first time, she wouldn’t open it because my sister didn’t have a proof of address, so she said a letter would work. The second time, She wouldn’t accept our freaking proof of address because it wasn’t a “official” thing. It was a freaking letter “officially” mailed to her. What the hell did she mean by that? She treated us poorly, rudely, and made us waste our time. Somebody needs to talk to her and remind her that she is supposed to at least fake a smile, try to be nice, and do as much as she can to make people happy with her service. I can’t believe how bad she made us feel.

  Response from the owner

  I'm disappointed to learn about your interaction with one of our branch associates, Ramón. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• J

  Jake Hurst
  5

  The ATM inside of the lobby is state of the art. It’s so convenient how you can get $1s, $5s, $20s, and even $100s. If you need $50s, the drive-up ATM has those. I wish the multi-denomination ATM was 24 hours in a vestibule like Chase.

  Response from the owner

  Hello, Jake. This sort of review is helpful for all whom decide to visit in the future, and we really appreciate you taking the time to share. Thanks for taking the time to review our branch. -Shaun, Wells Fargo HL Social

• S

  Samantha Johnston
  1

  Literally had the worst experience here today. Felt like this bank did not care about helping me or my husband at all and just wanted to go home so they didn't help us do what we needed and we had to schedule another appointment 2 weeks out because they "didn't have time." So frustrated. Been with Wells Fargo for 7 years but this experience has been so frustrating that I'll probably end up closing my accounts and going somewhere else.

  Response from the owner

  Hi there. We've received and replied to your email. We'll continue connecting with you through those means. Thanks a lot for reaching out to us. -Shaun, Wells Fargo HL Social

• N

  Nathan Aston
  5

  As a small business owner i needed a good bank to run transactions thru. Micah did a good job at helping me find the best account to fit my needs and thoroughly explained what I need to do to keep my account free. Thanks Micah!

  Response from the owner

  Hi, Nathan. It’s wonderful to see that you’ve had such a positive experience with Micah. Thank you for choosing Wells Fargo! -Nick, Wells Fargo HL Social

• D

  David Douglas
  5

  Working with Geoff Spencer , the business specialist, at this location has been awesome! I'm a business owner and when I visit he goes above an beyond to make sure I have a great experience there. This week he invited me to an event at the Utah Valley Chamber so that I could make connections for my business. Great update to the building and great rep for the branch.

• J

  Jeewoo Green
  1

  Same as the other one star reviews. The workers were not helpful. There were literally no customers and they just didn't want to help my husband with some "lame credit card" stuff. They basically told me we can do everything online duh

  Response from the owner

  I'm sorry this was your experience at this location. Your concerns are important and we appreciate your feedback. If you’d like to discuss anything regarding your visit in further detail, please send an email to [email protected] and mention your review and Google username (no account numbers). -Nick, Wells Fargo HL Social

• M

  Michael Penney
  5

  Just got off from work at Iceberg and i went to get some exchange of money and the customer service there was excellent. The banker there was named Terri and she was super nice, personable, and really helpful with my transaction. I would definitely recommend👍

  Response from the owner

  Hi there, Michael. It’s wonderful to see that you’ve had such a positive experience with Terri. Thank you for choosing Wells Fargo. -Nick, Wells Fargo HL Social