Wells Fargo Bank Duke St, Alexandria

Wells Fargo Bank Reviews

• P

  Paul Tramontano
  5

  Mr Jeffery In the drive thru is the best. Always professional and friendly. There have been occasions when I'd have to visit other locations...but it's not the same. Personally I'm not the biggest fan of wells fargo as a whole. But it's people like Jeff on the front line that make the difference

  Response from the owner

  Thanks for taking the time to share this with us. I’m glad to read you've had a wonderful experience while working with Jeffrey, and I've made sure these kind words are forwarded to the appropriate teams. Have a great day! -Jessica, Wells Fargo HL Social

• b

  behzad mahaseny
  1

  Not a good service and professional stuffs they have always a lot of excuse.during the Covid-19 time they brought the excuse to me just for faxing three pieces of wells Fargo papers that it takes only few seconds to be fax.they were trying to give me an appointment just for dropping and faxing wells Fargo papers which is funny i don't need to talk with the personal banker. Then i decided to drive to another wells Fargo branch in downtown Alexandria which they were so welcoming and no appointment was needed. Now you can see what are differences between those people that they want to help customers nd those people like this branch stuffs that just want to looks important for customers.

  Response from the owner

  I'm very sorry to learn about your experience, and I want to make sure your concerns are addressed. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• J

  Jorge Abudei
  1

  They will not let non-account holders use the drive-through, so I had to walk in with my two-month-old and my two-year-old, who were both going crazy. That is not courteous. Terrible, rude, inconsiderate.

  Response from the owner

  Thanks for bringing this to our attention, Jorge. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• P

  Peggy Sholes
  5

  I have used Wells Fargo since 1994 ! Excellent , honest service , terrific security measures to keep your account safe , great employee staff! Knowledgeable , professional , very helpful if you have a problem , would rate it a ten if option provided!

  Response from the owner

  I'm truly glad to read your review, Peggy, and I appreciate you taking the time to share your experience with us. Thanks for choosing Wells Fargo, and have a great day! -Nick, Wells Fargo HL Social

• e

  embiet kassa
  5

  When I visit the Wells Fargo bank and am greeted by a great employee named Jeffrey who works at the drive thru I receive amazing service. He is always attentive and welcoming. He always goes above and beyond to help me fulfill my duties. Wells Fargo should hire more employees like him.

• K

  Katya Harris
  1

  Bad service, rude staff.! I felt that they did not want to attend me, many excuses. I think it takes no more than an hour to open an account. in fact I felt that they forgot to schedule the appointment for me. 👎🏻 I’ll go to another branch where the attention is better and I may have solutions.

  Response from the owner

  Hello there. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

• S

  Shabnur Mostafa
  1

  Always a bad experience at this location. No sense of urgency within the staff. Every time I come there’s a line out the door with just 1 teller. On top of that, they are just plain rude. Majority of the staff has absolutely no customer service skills. I’d for sure go to a different branch if it were closer.

  Response from the owner

  Thank you for the feedback on this location, Shabnur. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• M

  Mac N Cheese
  1

  For some reason...on this specific day...I wasn’t treated fairly as the other customers. Everything was okay until I was told to sit in the waiting area to open a bank account. While I was waiting, the greeting lady asked nicely if I was okay and I told her yes and that I was waiting for one of the people to assist me. She said “okay” and that’s where things went downhill. She let everyone in the waiting area go ahead of me for an hour and she didn’t even bother to check on me. Sure, miscommunication happens but how can you honestly ignore someone for an HOUR? I guess you ask one time and your job is done? Anyways...it was finally my turn...once the waiting area was EMPTY. The other lady (that assisted me with opening an account) knew that I was waiting there for a while because she mentioned it and barely made eye contact with me while talking to me. Sadly I didn’t get a chance to open one because supposedly I need to bring my social. Anyways, I will try again tomorrow only because this is the closest bank to me... :(

  Response from the owner

  Good morning. I’m very sorry the customer service you received at this branch was so disappointing. I apologize for the long wait as well. Please email me at [email protected] with your username and any other details you’d like to include. Be sure to mention you posted a review on a Wells Fargo location, and please do not include account numbers in your email. I’d like to look into what happened and address your concerns. Thanks so much. -AJ, Wells Fargo HL Social

• H

  H Z
  2

  Today I received my statement, they changed my interest rate. So disappointed! I called customer service, they said that was promotion. Well, they didn’t say this when the guy told me that if my account has more than 25 thousand on my account, I can get 1.5 interest rate like this. Now they changed, I might stop to deposit the money from them.

  Response from the owner

  I can understand how frustrating this must have been. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• M

  Michael Lai
  3

  Old decor Wells Fargo. The building looks like it is straight from the 60s and only one drive thru lane. Tellers are nice and fast. Private parking lot available