Wells Fargo Bank E Mckellips Rd, Mesa

Wells Fargo Bank Reviews

• P

  Peter Dudas
  1

  19 people in line.... Are you kidding me? Only two employees at the counter, on occasion a third comes and goes... Just awful!

  Response from the owner

  This is not the customer experience we strive for, Peter, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Casey, Wells Fargo HL Social

• L

  Lexi Lippincott
  2

  This is not the place to go if you want to use the drive-thru or if are in a hurry. The drive-thru is closed just about every time I visit, despite a teller informing me that the drive-thru "isn't closed often."

  Response from the owner

  Thank you for your detailed review, Lexi. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• C

  Carolina
  5

  Well, its good to say that a wrong was made right. There was a lot of process barriers going on here -- however -- I left with a smile and a handshake, thanks to how Devon handled it.

  Response from the owner

  I’m glad to read you had such a wonderful experience working with Devon. We appreciate your business and for sharing this positive feedback. -Shaun, Wells Fargo HL Social

• A

  Andrina Thompson
  1

  The Branch Manager here has no idea how to help people who have been victims of fraud and theft. We had to go to another Branch to start a claim plus now we have to wait 2 to 10 days for the investigation while whoever stole from us made away with large purchases. This is an Absolute disgrace. My family has been banking here for 20 plus years and you would think they would be of better assistance. Nope. As soon as we can, we'll be banking elsewhere, you can take that promise to a Bank (just not to WF)! Sad. Hopefully if you're banking here they treat you better.

  Response from the owner

  I appreciate you bringing this to our attention, Andrina, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• R

  Richard zwaduk
  2

  Kimberly is rude and judgmental. Go somewhere with a better power structure. Update: Ashley was really nice after all. Giving an extra star for her.

  Response from the owner

  Hi, Richard. I'm sorry to hear about your experience with a team member at this location. Please email me at [email protected] with your username and more details about your visit (no account numbers). Be sure to mention your review on a Wells Fargo location so I can forward this matter appropriately. Thank you for your feedback. -Cory, Wells Fargo HL Social

• R

  Rick Norton
  5

  I have been banking here for years now. Always helpful and friendly...

  Response from the owner

  We appreciate your feedback, Rick. Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• M

  Mike
  5

  Super friendly. No one gave me a dirty look or treated me differently for not wearing a mask. Love dealing with people who are friendly regardless if they see you wearing a mask or not.

  Response from the owner

  I'm very pleased to hear our associates at this branch are friendly. Thanks for taking the time to share this with us. -Janet, Wells Fargo HL Social

• M

  Marshall R James Sr
  1

  Limited employees at this bank, ask you, do you have an appointment? They are not concern about the about you EMERGENCY situation on your accounts, Scammers making charges to your account. This is NOT the first time I had issues with the bank, all they tell you is to call the main office. When you call the main office, all they do the run arounds. You have to go up the steps of fraud department and the last step, We'll notify you 2 to 10 business days, it's win or LOSE situation.

  Response from the owner

  This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can forward your concerns to the appropriate team, please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• J

  Justin Laurent
  1

  They don’t have time to open new accounts at this location…

  Response from the owner

  Thanks for bringing this to our attention, Justin. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• P

  Philip Clar
  1

  The staff at the bank are very good and I cannot say enough about them but the fees the bank charges are simply getting ridiculous! They charge now for you to deposit cash into the bank! I will be finding another bank even though I have been with Wells Fargo since they came to Arizona. I simply cannot justify paying a bank to take my money!

  Response from the owner

  Hello, Jake. I'm pleased to hear about the team members at this branch, but I’m also disappointed to learn about your fee concerns. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address along with your Google username. Be sure to mention you posted a review on a Wells Fargo location as well. Thank you. -Nick, Wells Fargo HL Social