Bank of America (with Drive-thru ATM) E Main St, Mesa

Bank of America (with Drive-thru ATM) Reviews

• E

  Emily Taylor
  1

  I made an appointment to see a specialist for help in regards to my BOA credit card. First he was a half-hour late to help me, as he was busy with someone else (regardless of my appointment time). Then he basically told me at the retail level they can’t access any card information and couldn’t help me so I would need to either call the number on my card or seek help from another bank. Thank you for wasting my time!

  Response from the owner

  Hi Emily. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^ines

• K

  Kaelen Burdsall
  1

  I have had only bad experiences with this place. Went in to cash a check so I didn't have to wait 24 hours to access it. Asked the teller specially if I would have access to my money immediately and she reassured me i would. After she deposited she then stated I wouldn't have access for 24 hours. I asked because I would've gone somewhere else to cash it. They don't know what they are doing. Don't recommend this bank. I'll be switching.

  Response from the owner

  Hi, Kaelen. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need assistance with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• D

  David James
  1

  I stood in line for 30 mins and didn’t move at all. Wildly understaffed. Line is literally out the door with one teller working. Manager walking around and not helping cut the line down at all. This branch is a joke. Switching up banks, can’t spend 2 hours in line for something that would take a teller 45 seconds to process.

  Response from the owner

  Hi David. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• A

  Amber Jim
  1

  I have been a loyal customer of BOA for years, and this guy teller wouldn't let me cash or deposit this check! I have never had problem cashing or depositing a check... Guess I'll be looking for a new Banking services... Just at this location I have had problems..

  Response from the owner

  Hi Amber. Thanks for sharing feedback about your recent experience. We'd like to connect with you to learn more about what happened. Please reach out to our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica ^ines

• E

  Ericka Ryan
  5

  Update: I spoke with Leticia and she made it happen in a couple days. We didn’t have to change any of our our reservations. She made our experience a 5 star experience. Thank you so much Leticia. We have been trying to get in contact with this location for weeks. No one ever answers the phone. We have scheduled an appointment and today we finally got a hold of the actual branch to let them know that we will need the lock drilled on our safety deposit box and now they are saying that we have to give them a weeks notice! We could have given that notice in the past few weeks that we have been trying to call your location. We are traveling from out of state and have everything booked, thanks for nothing.

• J

  Joseph Andrade
  1

  Why does the manager walk around asking "how can I help you?"? It can not be for faster service. Faster service would be having more than 3 tellers scheduled on a Friday. Even better why doesn't the manager get on a teller desk and get people through? They would find out how than can help us by doing so............ Here I am again. 17 CUSTOMERS in line. Again 1 teller

• S

  Sami Alsayed
  1

  If I can give 0 stars I would! What is this customer service? Good luck waiting in line without grabbing a chair! Seriously the wait is unbelievable and the manager was rude just cause I asked if there is an extra person to help since I stood in a line for 10+ minutes! Get more staff! Worst bank experience ever and unprofessional manager who was rude!

• J

  Jewlianna Banks
  1

  If I could give this location 0 stars I would. I'm never able to see a personal banker. They go by appointment ONLY. Even for something as minimal as a card replacement. Feels very hostile , I'm always treated like my business is no good there. Thank the Lord for the other boa in central mesa they help me without hesitation.

• N

  Natasha Encinas
  1

  Plan on waiting at LEAST 1 hr on Fridays. They send everyone to lunch at 12, and one teller helping the crowd at 5pm. As a business, you would assume that the bank would have more people helping on the busiest day of the week- wrong. The people are nice but a "quick" trip the the bank turns into a huge headache.

• B

  Bre Lucas
  1

  All I needed was a temporary debit card which takes less than 5 minutes to issue.. Was told by Raquel that I need an appointment which there were NONE available for the next WEEk!! When I saw available bankers that could’ve quickly assisted me. What a joke of customer service!!