Wells Fargo Bank US, Waco

Wells Fargo Bank Reviews

• J

  Jordan Butler
  2

  We had an appointment with Arthur at this branch on January 7th, 2022 at 4:30 PM that I scheduled online. Around 11 am I received a call from Arthur stating that the appointment time would need to be moved up for us to complete the process since the bank closes at 5:00 (then why offer appointments at 4:30???). Anyways, my husband and I arrive early for our appointment and we get started with Arthur. Halfway through the account set up and merge, Arthur notices a customer walk in, and left our appointment to great her, which I found odd, since we were in an appointment already and not at a natural stopping point. Arthur returned and asked us to move to another banker to accommodate someone who was late/unexpected (I am assuming because they were wealthy). The entire experience was very frustrating and unsettling, and made us feel as though we were not as important as this other customer. Throughout our time with Arthur we attempted to make small talk (reasons for opening new account, relevant stories, ya know - normal stuff), which he ignored, and kept saying "sign the pin pad" - he had 0 people skills or ability to hold an informal conversation - not a good look for a "Relationship Banker" I have been frustrated with Wells Fargo for a while, and the customer service received at this branch may have been the last straw for my husband and I.

  Response from the owner

  I’m sorry you continue to experience difficulties at this location, Jordan, and I want to be sure these concerns are addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• C

  Casey Dawson
  1

  Wells Fargo sucks! Left after 12yrs doing business with them. Never been happier.

  Response from the owner

  I appreciate your feedback, Casey. Could you email me at [email protected] with more details? Please also include your Google username and mention your review on a Wells Fargo location (no account numbers). I'll escalate your concerns as soon as I receive this information. Thanks so much. -AJ, Wells Fargo HL Social

• J

  Jimmy Rogers
  1

  I have been a proud customer of Wells Fargo for a very long time. So disappointing today when the processes that are in place prevent you from getting any service. I needed to request a new credit card so I did so through the app. The app tells me that it cannot process that request and to call. I call through the app, and I get a notice that I can’t make the call through the app. I go to my local branch, they tell me that they can not help with this and to use the app. I looked up the main 800 number online and call the main number only to be put on hold forever. When I finally get to speak with somebody they transfer me to someone else. Then that person transfers me to someone else. All I need to do is get a replacement credit card since mine is expired.

  Response from the owner

  Hi, Jimmy. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your full name, phone number, address, and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• C

  Chastity Nyander
  5

  I opened an account online and even made my first deposit online...all from the comfort of my own home. Very convenient and easy. I get notifications for account updates and feel as if they are on top of their game. Thanks!

  Response from the owner

  I'm truly glad to read your review, Chastity, and I appreciate you taking the time to share these kind words. Have a great day. -Jessica, Wells Fargo HL Social

• I

  It's Just Letty
  4

  we have always been treated well here & if you need to deposit cash or checks & they are closed you don't have to worry their ATM allows you to do so.

  Response from the owner

  Thanks for taking the time to share this with us. We appreciate the feedback. -Janet, Wells Fargo HL Social

• P

  P
  2

  Does not have a drive up ATM, very inconvenient for those of us with small children. And no I don't need to see a teller just to get 20 dollars???

  Response from the owner

  I understand how this would be frustrating and we appreciate your feedback. If you’d like to discuss any concerns, please feel free to email us at [email protected] (no account numbers). -Nick, Wells Fargo HL Social

• C

  Christopher Watson
  1

  Open the lobby Open the lobby Open the lobby Open the lobby Love spending my lunch break in a drive thru.. Pay more for better employees or Get the the over paid to do more..

  Response from the owner

  I understand how this would be frustrating, and I apologize for long wait times at this location. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address. Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. I'll forward your feedback to the appropriate team. -Jessica, Wells Fargo HL Social

• K

  Ken J
  5

  Quick wire transfer from another bank. Annamarie is very friendly and professional. Thanks.

• h

  haylie mccormickk
  1

  Worst location ever. Always slow getting people through the line waited about 40 minutes before multiple times, they have very rude customer service, and don't account for their mistakes. Wouldn't suggest this location

• A

  Amanda Young
  1

  No one ever answers the phone here, or any of the other local branches.

  Response from the owner

  I'm sorry you haven't been able to reach this branch over the phone, Amanda. To ensure I can forward your feedback appropriately, please mention your review, full name, phone number, Google username, and the reason for your call in an email to [email protected]. For security reasons, be sure not to include any loan or account numbers in your messages. I look forward to hearing from you. -Jessica, Wells Fargo HL Social