Wells Fargo Bank Old Keene Mill Rd, Springfield

Wells Fargo Bank Reviews

• I

  I. Morrison
  1

  When I opened an account last year, I was told that appointments were required. I needed to speak to a banker last month, but the appointment system was fully booked till this week. When I went there, I was told that my appointment was not on any banker's calendar. I waited for a banker to use bathroom for 15 minutes. I was then told that they could not help me in a somewhat rude and snobby way. Both bankers who spoke to me seemed to act like a supervisory and waiting form someone else to do the work. Now I understand why they offered a $700 incentive to open an account. The employees are chasing away customers faster than the incentives can bring them in.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• P

  Pesh
  5

  What a fantastic branch. I needed to cash a “bunch” of savings bonds. They had one teller and could have sent me packing. They didn’t, instead they cashed as many as time permitted and then the branch manager called another branch who had more capacity. She scheduled a time for me at this bank and I was able to complete all my transactions. I can’t imagine better customer service than this. This team is awesome!

  Response from the owner

  This is great to see, Pesh! I'm so glad you got the help you needed. Have a great day. -Casey, Wells Fargo HL Social

• S

  Sina Inanloo
  1

  Racist teller gave my wife a very had time when she went in to cash my check. 15 minutes of back and forth saying the signature did not match, until another teller stepped in and verified the check and signature.

  Response from the owner

  Hi there. I'm truly sorry to read your wife was made to feel this way when visiting this branch to discuss your financial needs. I want you to know we take this sort of situation very seriously, and I would like to take responsibility for making sure this is thoroughly reviewed and addressed by a dedicated specialist. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you sharing this with us and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• a

  anastasia pestova
  5

  This branch is amazing. They were able to help me notarize a document while another branch didn't have the know-how or staff to help me. The associated Ethel is knowledgeable and helpful. I recommend!

  Response from the owner

  I’m glad to hear your experience at this banking branch has been so positive, Anastasia. I'm sorry you can't say the same about our other branch location. Please tell me more about your experience in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thank you. -Shannon, Wells Fargo HL Social

• S

  Sayed Mossavi
  5

  I had an appointment with Miss Sopa York earlier today and I couldn’t be more grateful for her professionalism. I called the bank and she immediately scheduled and appointment with me. Very knowledgeable, cares deeply for those she helps, and pays great attention to her work. I appreciate her efforts and she effectively helped me sort out what needed sorting. Thank you very much. Sayed Gardezi

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Sayed. It’s wonderful to see that you’ve had such a positive experience with Sopa. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• M

  MyVo Produce
  1

  There is 0 star for this location. Especially the branch manger.

  Response from the owner

  I’d like to know what makes you say this. At your convenience, send an email to [email protected] with some additional details about your experience (no account numbers), and I’ll do my best to ensure your concerns are addressed. Please include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• M

  Mansoor Bari
  1

  So weak service, never have 100s. If you ask for a 1000 $ cash. They only provide 50×20

• S

  Saj F.
  5

  Staff is wonderful, always have smile and welcoming.