Wells Fargo Bank Pinnacle Dr, Mclean

Wells Fargo Bank Reviews

• K

  Kwadwo Tuffour
  4

  I like the new teller, Amy. She gave great service the last couple of times I came there. It was nice to spot Evelin Espana as well. I remember her and her great service from Springfield Plaza.

  Response from the owner

  I’m happy to hear your experience with the team members at this banking branch has been positive. We appreciate your feedback. -AJ, Wells Fargo HL Social

• K

  Kiyanna Nelson
  3

  The manager and staff are nice, but not the best branch to visit. It seems to be unorganized and understaffed (maybe because of COVID, not sure). I'm not a fan of the set-up, you'll be waiting for some time even to get greeted sitting behind that wall.

  Response from the owner

  Thanks so much for your feedback, Kiyanna. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• z

  zues104
  1

  Had a bad experience with the bank teller here. Absolutely don't like her attitude.

  Response from the owner

  I'm disappointed to learn about the customer service you received at this location, and I hope you'll accept my sincere apology. Please tell me more about your interaction in an email to [email protected]. Be sure to include your full name, Google username, phone number, and address (no account numbers). I will make sure your feedback is reviewed by a specialist. Thank you. -Jessica, Wells Fargo HL Social

• J

  James Worcester
  2

  Very difficult to find, they have a large sign on the corner of Greensboro and Pinnacle, but the actual location is nowhere near that. It is buried deep within 1751 Pinnacle. If you see the "Wells Fargo" sign inside the building, you're still in the wrong place, it's not there either. If you do decide to look for it, be aware they close at 5, and close at 2 on Saturdays (the hours google has are incorrect).

• M

  M. Hassan Ayub
  1

  After my Mortgage with Wellsfargo Bank, I was getting letter after letter to transfer my Auto and home owner insurances to them. Last month I received letter stating that the Wellsfargo insurance is not insuring drivers and home owners in the state of Virginia. If I go back to my previous insurance it costs me more. I should not have transferred my insurances to them.

• T

  Tien Le
  1

  Terrible customer experience. I made an appointment as they asked but when I showed up they asked me to wait for 30 mins. What's point? This is 3rd time.

  Response from the owner

  Hi, Tien. I'm truly sorry you continue to experience long wait times at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• R

  Raghad AlTawachi
  5

  the employee were nice and professional. although i cashed a large check the got the money ready for me in quick manner .

• J

  John Crehan
  1

  One of the staff members accused me of watching anime. I'm never going back to this bank again.