Wells Fargo Bank Tully Rd, San Jose

Wells Fargo Bank Reviews

• d

  dung nguyen
  1

  Super bad service. I really really don’t like this brand. All the time super long line but the employees work so slow. If I can I would rate below 0 star for this location.

  Response from the owner

  I'm sorry we haven't been providing the customer experience you expect from us at this location. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social

• N

  Ny'asia Ward
  1

  I watched the teller cash 4 checks w/out asking for ID before me and then asked me for my form of ID. Im a black woman, how is it you went over 4 fairly skinned people and just happened to remember to ask me for mine? Never again

  Response from the owner

  We appreciate you bringing this to our attention, Ny'asia. Please know we take this issue very seriously and would like the opportunity to learn more about what happened during your visit. To ensure your experience is thoroughly reviewed and addressed, please email us at [email protected] (no account numbers). Be sure to include your Google username and mention your review in the email. Thank you in advance. -AJ, Wells Fargo HL Social

• f

  frank pineda
  1

  It's Monday. Walked in the door @245. Only 2 tellers. Line is 13 people long.

  Response from the owner

  This is valuable feedback, Frank. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -Nick, Wells Fargo HL Social

• J

  Jeanne Ferrier
  5

  I'm usually there dropping off deposits as part of my job, so it's business as usual for me. Convenient location near my work place too.

  Response from the owner

  We appreciate your feedback, Jeanne. Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• A

  Alyssa Jana Gutierrez
  1

  One of the female staff members there humiliated me 2 years ago. It was a busy day, a long line, and when i finally got my turn and she was assisting me , she really had to say my account balance fairly loud enough for the person next to me heard the amount, and gave me a judgemental look. Can't believe they'll hire rude staff members, i have nothing against what race she was , but i think wellsfargo should hire people that have some self awareness, was it really necessary to say people's balance loud enough for the other customers can hear? Not everyone has above 10k in their savings account.

  Response from the owner

  I'm sorry you were upset after visiting this branch, Alyssa. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• D

  Dina Ibanez
  4

  My mother in law is 83 yrs old.and I want to Thank you for Kanoopriya Garg for good service and assisting her last April 20,2021 . She has a three transactions and you did your best to finish right away Because of your abilities and very knowledgeable to your work . Thank you so much . Ms. Rosalinda C.

  Response from the owner

  It’s wonderful to see that your mother-in-law had such a positive experience with Kanoopriya. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• V

  Villin Shah
  1

  Very Poor Service, Unfriendly Staff, Waited 30 minutes to just get assistance to get to our Safe Deposit Locker in-spite us being first in the line. Manager, Assistants were free just pretending as if they were busy on the computer.

• t

  thuy nguyen
  1

  Horrible service. Waited here for one hour, while the employees sat at their desk without helping. People who came after and whom they were familiar with- they helped while leaving the people who waited for a long time sitting.

  Response from the owner

  This is valuable feedback, Thuy. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your Google username and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

• C

  Craig Osterhoudt
  1

  Worst customer service I've ever experienced. Let's not try to find a way to help our customers let's immediately look for an excuse not to have to help our customers. Why offer a service at all if you're going to look for any excuse not to do it. If you don't want customers just shut your doors. It's obviously not just me either, look at all the bad reviews.

• E

  ERNEST LEE
  1

  Called the branch during business hours . Got transfer to the main central. Asked to be transferred back to the branch. Phone ringing for more than 5mins then disconnected by itself. Called Chase bank. They picked up phone after 3 rings awesome service Chase. Think twice when call Wells Fargo!! OMG!!!