Wells Fargo Bank Market St, Philadelphia

Wells Fargo Bank Reviews

• C

  Chrissy Roberts
  1

  Poor customer service and very unprofessional. I have been doing business with wells fargo for years and service at the branch is awful. The bankers were rude and dismissive and very loud. Initially the bankers ignored me then yelled to the security guard "Ask her if she got an appointment" to which I responded no, then female banker yelled "Call customer service" without knowing what I needed. I've worked in banking for years, this branch should be ashamed of it's low standards and ignorant bankers.

  Response from the owner

  I'm very sorry to learn about your experience. Please email me at [email protected] with your Google username, full name, phone number, and address (no account numbers). Be sure to mention your review on a Wells Fargo location as well. I'll escalate your concerns as soon as I receive this information. -Jessica, Wells Fargo HL Social

• I

  Isaac Parker
  1

  Terrible customer service. The banker who sat in the cubicles did not want to be bothered with the customers piling up in the waiting area. There is no sign in sheet and we all felt uncomfortable.

  Response from the owner

  Thanks so much for your feedback, Isaac. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• D

  DLX Infinite
  2

  Pretty rough during Covid19. Condescending, horrible service from Thomas Sloop who lied about faxing my beneficary inheritance paperwork to the Estate Care division. He never did. Im still trying to get the money. No help whatsoever after this disaster.

  Response from the owner

  Hi there. I'm concerned about your experience at this branch and want to have it reviewed by the appropriate team. Please email me at [email protected] with your Google username and any other details you can recall (no account numbers). I also ask that you mention your review on a Wells Fargo location. Thank you for bringing this to my attention. -Nick, Wells Fargo HL Social

• A

  Adriana Esquivel
  1

  I've never been to Philadelphia before. I had to park in the nearest parking because I really needed to use the restroom. I entered the building where obviously the Wells Fargo is in, and asked one of the ladies wearing a suit. She said she didn't know where the nearest public restroom is at. I hope she was just newly employed.

• T

  TVictoria Lambert
  4

  Mr. D. Gathers was/is WON-Der-Ful. He is knowledgeable about banking, courteous and compassionate....a winning combination. In fact, this is one of my two favorite branches.

• C

  Charles Moody
  5

  like service protect you your interest

  Response from the owner

  We appreciate your feedback, Charles. Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• V

  Vicky C.
  5

  Chris was the biggest help. Other braches did not help me and kept tossing me back and forth. Chris actually sat down with me and made phone calls to solve the problem.

• M

  Mr Review
  1

  Oof this branch is bad. What’s up with the service manager?

  Response from the owner

  I’d like to know what happened to make you feel this way. At your convenience, send an email to [email protected] with some additional details about your experience (no account numbers), and I’ll do my best to address your concerns. Please include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• R

  Robert Kitzhoffer
  1

  i made a cash deposit at this branch yesterday and it is not in my account. i have receipt and called customer service. they have to do a search and takes 10 days. so what do i do without money for 10 days, i guess starve

• K

  Keshia Richardson
  5

  I love it here, everyone is always very nice! Most importantly I get the answers and help that I need. I would highly recommend.

  Response from the owner

  This is great to hear, Keshia! Thanks so much for sharing this with us. We’re happy you enjoy your visits to this location. Have a great rest of your day! -Liz, Wells Fargo HL Social