Wells Fargo Bank N Main St, Anderson

Wells Fargo Bank Reviews

• K

  Kathryn Ramsey
  1

  Their customer service is absolutely awful. No respect. You'll be waiting for a minimum of two hours just to be seen on a slow day. If you don't have an account, regardless if the check you're cashing is through them, you might as well go ahead and sleep in their waiting room. The bankers are super gossipy and was talking badly about another customer after they'd left. I would rather give this place no stars but 1 is the minimum allowed.

  Response from the owner

  Thank you for your detailed review, Kathryn. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• B

  Blake Fuqua
  1

  Highly do not recommend this branch my wife had a hurt ankle and has to wear a brace so we went through the drive thru and they made us go in to where she had to walk do not recommend going here what so ever

  Response from the owner

  I appreciate you bringing this to our attention, Blake, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• S

  Susan Lasley
  1

  Been banking here since 1998. The past three years the customer service has been so bad that I avoid going to this branch. Just left there. They would not exchange two twenty dollar bills for 4 rolls of quarters. Would have thought a 22 year customer would account for something. Apparently not. Nothing at this branch is easy. Everything is always a problem. Even when its a simple transaction.

  Response from the owner

  I'm sorry you were upset after visiting this branch, Susan. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• M

  Marcus Eisen
  1

  They never answer their phone. When I tried to get a student loan in May 2020 they said they would have better rates in July and to wait until then. I called back on July 1st and they said they were no longer giving student loans for the foreseeable future. Bunch of lying crooks who haven't changed since their fake account scandal. Don't bother banking here. Edit: 10/26/20 Same follow up spiel that most owners give with no results or attempts to actually help the customer. Don't let their feigned interest fool you. They only care about themselves and not customers that have been banking with them for 25 years. Can't wait to switch.

  Response from the owner

  I apologize for any frustration, Marcus. To ensure I can forward your concerns appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• N

  Natalia Sokil
  1

  Worse branch experience ever. They only have one cashier. And mansgers, instead of helping cashier, they tell you to sit down and wait for them to do you deposits. Worse customer service!

  Response from the owner

  Hi, Natalia. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• E

  Emily W
  1

  Why does it take more than three forms of identification (social security card, drivers license, pay stub) and several trips to different banks and calls to apply for a credit card? My application hasn’t went through yet cause they still need to “verify my identity”. Main thing they are worried about is my address but I brought my drivers license, pay stub, and two letters they mailed me stating they couldn’t verify my identity that all had the same address on it which should show I do live there. I just wanted my first credit card so I can start building up my credit. I’ve been with this bank for three years. I’ll be looking at other banks.

  Response from the owner

  Hi, Emily. I'd like to thank you for your detailed review and apologize for the customer service you've received at this branch. Please email me at [email protected] with your Google username, and be sure to mention your review on a Wells Fargo location (no account numbers). I'll make sure your concerns are forwarded appropriately. Thanks again for your feedback. -AJ, Wells Fargo HL Social

• K

  Keith Hubbard
  1

  Worst customer service out of all the Wells Fargo banks in Anderson, SC. They should have left the branch on Pearman Dairy Rd open. It was always fast and great customer service at that branch.

  Response from the owner

  Thank you for your detailed review, Keith. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• M

  Mark ster
  1

  Absolute worse bank in Anderson, SC (along with Clemson branch). They treat you like dirt and refuse to count back cash to you. Today, I was told that would not give me a $100 because they only give them to their customers. I have no problem with $20's but was apauled by the policy! Wow, thats alpauling. They set a new level of poor customer service everytime I go their. Needless to say, I only cash checks and will never use their service!

• J

  James Sherrill
  1

  Never seen service this bad in any bank...

  Response from the owner

  Thanks so much for your feedback, James. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• J

  Julie Canupp
  5

  We have banked with them and the tellers have always been nice and helpful. Most of the time there are so many options for banking. On the internet, on the phone, iPad, pc, or the ATM. There are so many options for the customers. If you're the customer that likes hands on banking face to face with a person you can do that too. In other words the employees are helpful but if you need other options for banking or choose to bank other ways you have that option. They offer checking and savings accounts. They offer loans, stocks and bonds or Cds. If you need coin change or need to get rid of some the bank does that too. There are plenty of locations to choose from.