Wells Fargo Bank E Point Douglas Rd, Cottage Grove

Wells Fargo Bank Reviews

• j

  jalane tura
  1

  On 10/1 went to this branch to withdraw $3000k out of my account through drive through and I got my money I count my cash 3 times , got my receipt the service was perfect teller was super nice. After 20 day’s wellsfargo’s took $1000 out of my account sayin correction on my transaction made 10/1 … they say I received $4000 not $3000 … I was confused I called the branch to ask what’s going and to ask if the teller was short that day , no teller was not short , my withdraw slip was correct I requested 3k and received 3k … after almost 2 months of headaches and complaining got my money back with no explanation why they took my money to start with. Will never trust this bank with my money 😡😡😡

  Response from the owner

  Hi, Jalane. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• B

  Bryan Losness
  1

  Stopped in two different times to open an account and both times they were unable to assist me. Much better customer service at Think Bank.

  Response from the owner

  Hi, Bryan. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• J

  Jess Hall
  5

  I was having a very stressful day. I went to the drive through right before close on a Friday. Katelyn was the most friendly teller I have ever had with any Wells Fargo Bank Location. Surely turned my mood around. She recommended using Zelle through the Wells Fargo App and even gave my pup a biscuit. Awesome customer service! Hope I get her every time I go to this location.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us. It’s wonderful to see that you’ve had such a positive experience with Katelyn. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• P

  Pam Klingaman
  1

  So I come into the bank. ONLY 2 bankers and they are busy thru the day. Need to make an appt. OK so I call to make an appt and no one swears the phone ALL afternoon. Can’t figure it out how to open an account online. Sooooooo here I sit…still no checking no acct opened.

  Response from the owner

  I understand how this would be frustrating, and I apologize that you were not assisted in a timely manner at this location. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address. I'll make sure your feedback is forwarded appropriately. -Jessica, Wells Fargo HL Social

• M

  Michael Dailey
  1

  I have an elderly disabled Mother who's been a long standing customer with Wells Fargo many years and who a lady calling herself the Branch Manager over the phone, Ashley Yen in Cottage Grove, Minnesota simply refused to help. My mother called her asking for online banking, so that I could help her manage her finances without her physically having to go in there, because it's becoming increasingly hard for my Mother just to get out the door, and Ms Yen refused to allow her online banking privilege because she don't have an email on file. When my Mother tried to give her my email to use, with her permission , Ms Yen refused to allow it...insisting that my Mother just come in despite her her being legally blind with Congestive failure and unable to do it on physicalher own. By the way, my Mother did go to that bank last week with the aid of a nurse simply because we needed printouts of her bank statements from March to June to give to her Social Worker, they instead gave her statements from April to June. So now I have to take off a day from work just to take my mother to the bank to get a printout of her March bank statement. Thanks for Nothing Ms Yen.

  Response from the owner

  Hi, Michael. I am truly sorry you and your mother had this experience at this branch. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• D

  Duncan Sullivan
  2

  Mostly decent people working for a shady bank. They let me close my account and withdraw the rest of my money without much fuss. I'd highly recommend anyone with Wells Fargo to switch off, and anyone looking for a bank to look elsewhere.

• D

  Dante Smith
  5

  My favorite bank. I have only good things to say about Walls Fargo. (Redwing, Hastings and my favorite, Cottage Grove). Even when busy, they did their best to make time for me. Larry took excellent care for me, going out of his way to print things off for me to better understand banking and investments. He talked to me like a friend and even tough and reminded me of some useful life skills, some of which where even unrelated to banking. I appreciate that team

• A

  Ahmed Jirow
  2

  I was Wells Fargo customer for more than 15 years and didn't meet someone who is horrible asking personal questions rather than focusing the consumer wants like I met today but that is fine. I guess I will go to other branches until I get a solution for the problems that I have at time .

• B

  B Schoer
  3

  This one's tough because I'd give the company 1 star, but the employees I'd give 5. The company is very crooked. But every time I've gone in here, the staff has always been exceptionally welcoming and helpful. Perhaps the most extreme of differing sides of the spectrum of what a company is like and what it's employees are like

• C

  Chris Bell
  1

  A friend had Horrible service at cottage grove when trying to cash a Wells Fargo check without a account it took them 45 minutes to say he can't. Then go to Inver Grove Heights and cashed it with no questions.