Wells Fargo Bank Phalen Blvd, St Paul

Wells Fargo Bank Reviews

• K

  Kadi Kadiatou
  3

  Wells Fargo needs to have ATM that takes out more than $300 at all locations not just selected few cause I’m tired of waiting in line at the nearest one I’m at. Annoying as heck. Phalen location is always busy so it would be a good idea to your customers and employees to have an easy assess to bigger withdraws without lines 🙄

  Response from the owner

  Thank you for taking the time to provide us with this feedback, Hayatta. We appreciate you choosing Wells Fargo. -Liz, Wells Fargo HL Social

• J

  Jamie Henderson
  1

  Made an appointment to meet with a banker and walk through different options regarding savings, investment and retirement plans. I have never been more disappointed. The banker did not seem to care about and seemed bothered with my questions...I was to the point where I didn't really know what questions to ask and wish he would have helped guide me into different avenues...... I walked out more confused on my options than when I went in. The banker I sat down with didn't really give me any guidance on what was best for my situation and just assumed that I knew what I wanted to do.... I truly wanted to be advised and slowly walk through different options. I basically told him I guess I need to do more research on my own cause idk what do do (which i thought thats why i was sitting down with someone) he told me the account info is online and he gave me his card and i left. I talked to this banker for 15 minutes and felt very frustrated and didn't understand anything I was being told.

  Response from the owner

  Thank you for your detailed review, Jamie. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• T

  Tster X
  1

  Been waiting in line for about 40 minutes inside the bank. 17 parties in line. 2 tellers serving the in-bank line around 4 pm. Glad I have the afternoon off otherwise would never get they'd through this line.

  Response from the owner

  I'm sorry you weren't assisted in a timely manner at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• P

  Pang Yang
  1

  Your ATMs are ALMOST ALWAYS out of cash! And you have 3 of them! I don't get it. Please work on this.

  Response from the owner

  Thanks so much for your feedback. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• K

  Kong Lee
  1

  This brand has the worst service I’ve ever countered. I have three accounts, one business and two personal, with you guys with thousands money for you to loan to others for big bucks. I asked to print me a copy of my statement it costs $5 per copy. I asked to cut me a cashiers check it costs me $9 just to use my own money. This is ridiculous.

  Response from the owner

  Thanks for your feedback on this location, Kong. I'm very sorry we have not met your expectations, and I'd like to look into these fee concerns further. Please send an email to [email protected], and be sure to mention your review and Google username (no account numbers). I look forward to the chance to assist. -Shaun, Wells Fargo HL Social

• A

  Angela Diane
  1

  Absolutely no motivation by staff, it takes 7- 10 min for just one deposit. Long lines with total waitime 45 min plus. No time of day is better than another.

  Response from the owner

  I'm disappointed to hear that this was your experience at this location, Angela, and I'm sorry for any inconvenience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Nick, Wells Fargo HL Social

• E

  Eh Paw
  5

  You either like it or hate it. I personally like it even if it’s the busiest bank in Minnesota lol. Staffs are nice and don’t discriminate between races. I been to other branches where the staffs doesn’t want to talk to you if you’re Asian so it gets frustrating dealing with humans like them. But in this branch, you have nice Customer services and understanding staffs that will apologize if they’re in the wrong. The only down side is waiting times and parking lots.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Shaun, Wells Fargo HL Social

• c

  cloud strife
  1

  Don't bother coming to this location if you don't want wait 1 hr or more waste my time every day likes that worst location to bank and withdraw

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the extended wait at this location. Feel free to email me at [email protected] with your full name, phone number, and address (no account numbers). I'll ensure your feedback is forwarded to a specialist for review. -Jessica, Wells Fargo HL Social

• B

  Boss Lady
  5

  I've been banking here for over a year. Never had to go inside so I'm not sure what it's like. I always just use the ATM and mobile app, which is just fine.

  Response from the owner

  Thanks so much for the 5-star review. We appreciate the feedback. -Nick, Wells Fargo HL Social

• K

  Kevin Kelley
  2

  I can hear feedback of other people's conversations quietly in the speaker and the service is painfully slow, I'm not sure if they are under staffed or what but it's very frustrating. I like wells fargo normally so that's why I decided to give 2 stars instead of 1 I really hope they fix the speaker issue because that could be really serious. This is a BANK after all

  Response from the owner

  Thanks for taking the time to share this feedback, Kevin. I've forwarded your review to the managers of this location. If you’d like us to follow up with you about this, please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your username, and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social