Wells Fargo Bank Mcknight Rd, St Paul

Wells Fargo Bank Reviews

• I

  IbZab Yang
  3

  I've been banking with Wells Fargo for the last 5 years. This location is always sooo busy. Customer service is does a great job BUT the wait is longer than average. So only three stars because everytime I wait in the drive thru line it takes over 15 minutes even if I just need to deposit checks. Ugh!

  Response from the owner

  I'm very pleased to hear our associates at this branch provide great service. You shouldn't have to wait so long for assistance, however, and I hope you'll accept my apology. To ensure I can forward your concerns appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much for your feedback. -Nick, Wells Fargo HL Social

• J

  Josh Faust
  1

  By FAR the slowest bank I’ve ever been to...they have maybe two people working here. It’s an absolute joke how slow they are. Lines for the drive thru take at least 30 minutes..inside is worse! Maybe they should work on hiring some employees. I’ll taken my business and money elsewhere. Waiting 30 minutes to make a deposit is a JOKE! Wish we could rate a negative number of stars. That’s how bad and how slow this place is! Don’t go here unless you have half the day to wait.

  Response from the owner

  This is valuable feedback, Josh. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

• G

  Grecia Perez
  1

  Slowest location I have ever been to. As the years go by this location has gone down hill. For some reason this location never has employees. You could be in like for like 30 min with then only having 1-2 tellers even if there are 20 people in line. This location lacks employees for the size of the bank. The Woodbury location is WAYYYYY more effective

  Response from the owner

  I’m sorry you continue to experience difficulties at this location, Grecia. At your convenience, send an email to [email protected] with some additional details (no account numbers), and I’ll do my best to help. Be sure to include your Google username, full name, phone number, and address. Thank you very much. -Casey, Wells Fargo HL Social

• E

  Emily Meyer
  1

  Slowest bank on earth!!! Two lines open for the drive thru with five + cars in each line. Maybe they should realize people don’t have all day to wait to get their money. Stop being so cheap and hire some help!

  Response from the owner

  This is valuable feedback, Emily. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your Google username and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

• L

  Lexi LeVasseur
  4

  For stars because of the wait times. Usually to be expected at any bank. Customer service does a great job to ensure that you get any job you need done, done correctly. Setting up an account is simple, and you can expect it to take about an hour to an hour and a half. Make sure you have time to stop here if you need to talk to an actual banker! Plan ahead. Wells Fargo. Thank you for your great service. You are an amazing bank, and I look forward to banking with you guys for a long time!

  Response from the owner

  It’s wonderful to see that you’ve had such a positive experience at this location. If you have any questions or concerns, feel free to contact us at [email protected]. Be sure to include your full name, Google username, and phone number (no account numbers). Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social

• J

  Joel Dick
  1

  The drive thru here, that I am forced to use because of the pandemic, is AWFUL, they don't even attempt to handle customers on any sort of a first come first served manner. While I am sitting here, stuck in a lane that is NOT moving, they open another lane and I literally watching new arrivals pulling into it and getting fast service while I have been stuck in my car waiting FOR AN HOUR. Instead of opening another lane, why don't they focus on getting the lanes they have open serviced faster. Very frustrating.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social

• C

  Caroline Ylitalo
  1

  Terrible service, extremely long waiting time, impossible to talk to anyone at the branch, they are always trying to get you to open yet another account.

  Response from the owner

  This is valuable feedback, Caroline. I'm very sorry about the customer service at this branch. Please email me at [email protected] with your Google username and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

• K

  Karl Evert
  1

  Yikes !! Don’t go on Saturday! Waited 45 min in line for them to tell me they couldn’t help me on Saturday. Oddly I called them before I came to check but nobody answered phone. And they have a receptionist But there is NO signage indicating that - hence the 45 min wait…. Btw website says the lobby is open with no indication of its capabilities. Suggest you try another branch - they can’t be any worse

  Response from the owner

  I'm disappointed to learn about the customer service you received at this location, and I hope you'll accept my sincere apology. Please tell me more about your experience in an email to [email protected]. Be sure to include your full name, Google username, phone number, and address (no account numbers). I will make sure your feedback is reviewed by a specialist. Thank you. -Jessica, Wells Fargo HL Social

• D

  Deb
  1

  I was out of town longer than expected and needed cash deposited in my accounts. This bank would not let someone other than me deposit cash in my account. How asinine!!!! The person I had do this for me had to go elsewhere and get a money order and then I had to wait a day for the cash to be available😡. I also had to have this done in my US Bank account. No problem there so don’t try to tell me it is some kind of law! I have also read all the comments on how slow your drive through is and I totally agree! It is not because of Covid it is because this branch is terribly mismanaged!!!!!! Also no need to respond with your form letter that has been used in all your responses. Sorry but if you don’t have time to personally respond you need to seek other employment 🤔!!!!!!!

  Response from the owner

  I'm sorry to see this has been your experience at this location, Deb. If you'd to to discuss your concerns in further detail, please share your full name, phone number, and address in an email to [email protected] (no account numbers). Make sure to to mention your review and Google username as well. We truly appreciate your feedback. -Nick, Wells Fargo HL Social

• M

  Maria Bernal
  5

  I had to do a simple deposit but with our name change I wasn't sure how to go about doing it. My personal banker was Alex he was very friendly and informative. Made the process much easier than I thought it was going to be.

  Response from the owner

  Hello, Maria. It’s wonderful to see that you had such a positive experience with Alex. Thank you so much for this feedback and have a great rest of your day! -Shannon, Wells Fargo HL Social