Wells Fargo Bank N El Camino Real, Encinitas

Wells Fargo Bank Reviews

• B

  Brett Sanders
  5

  Not sure why the bad reviews. Have used this location for years and always had friendly service and relatively short waits compared to other Wells Fargo locations. Also, a Sees Candy is next door , so can get a chocolate.

• T

  T R
  1

  This institution is a joke. I will cut to the chase regarding this nonsense. I come in to open an account as of 06/18. I was informed a previous account had a negative balance at closing. This was news to me. I never received anything regarding this, never reflected on my credit. This balance was taken care of on the spot, in full and was paid in CASH on 06/18. They didn't even try to waive any fees - fine. I come back in today, 06/19 as requested yesterday. Was informed it will now take 4-6 WEEKS for this to "clear" in their system before an account can be attempted to be opened. Supposedly, there was nothing to be done. I'm quite certain this was a flat out lie as Marisella didn't even really care to try for a work around. She was unwilling to even CALL the appropriate department today to verify a time frame an account could be opened. She was trying to push it off until Monday. Mind you the call took a total of 3 minutes to complete today after I requested she take care of this now. This is complete nonsense. They received payment in full as soon as they made me aware there was even a situation to take care of. DO NOT BANK HERE. Chase Bank surpasses them in every way possible. For a larger, onsite option, I HIGHLY recommend you have your funds protected by Chase Bank. Their customer service, security protocols, and customer appreciation are just some of the qualities that put them on top.

  Response from the owner

  Good morning. This is not the customer experience we strive for, and I hope you’ll accept my apology. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• D

  Diane Holloway
  1

  I could not believe how bad the service was here. There's another Wells Fargo accross the street that has way better service. Don't bother asking to speak with the manager. The service just gets worse. You can see why the employees there all have bad attitudes. A true example of being led by example. Save yourself the experience and go across the street!

• S

  Skye Engels
  5

  I have been using this branch for years with my business account and they are always so nice and knowledgeable when I have any questions. I have been to a few other locations out of necessity and have not had the same great experience I always have here.

  Response from the owner

  Hello, Skye. Thanks for taking the time to share this feedback. I would like to apologize for the treatment you receive at other nearby branches. Allow me the opportunity to have your outstanding concerns thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I look forward to addressing these concerns. -Shaun, Wells Fargo HL Social

• J

  Jane Usatin
  5

  Well organized to handle Covid restrictions. Service moved as fast as possible with several clerks. A greeter at the door kept order in the office.

  Response from the owner

  Thank you for taking the time to share this feedback. We appreciate you choosing Wells Fargo. -Shaun, Wells Fargo HL Social

• L

  Linda Hersch
  1

  Poor communication. Nobody answers the phone. I believe their fraud department is committing the fraud. I have very good reason to believe this. People beware!!

  Response from the owner

  I appreciate you bringing this to our attention, Linda, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• N

  Nick Omsberg
  5

  Great staff that was super friendly and helpful when helping me prepare to travel abroad! Would highly recommend to anyone!

• I

  Ivy Wright
  3

  Always such a long wait to see a banker! Not just this location.

• c

  captain eagle
  5

  I like the latina chick that works there:)