Wells Fargo Bank Garrett Rd, Upper Darby

Wells Fargo Bank Reviews

• D

  Dan Cohoon
  1

  Racist Bank has not replaced a walk up ATM for 3 months. I guess Wells Fargo does not care about providing good service to Minority Communities. They told me a disabled person I could go stand in line with 4000lbs SUV's at the drive up ATM. YOU ARE INVIOLATION of the AMERICAN'S WITH DISABILTY ACT. I know you can replace ATM rather quickly because you did so in a Rich White Suburb. How can you be so Classist, So Racist, So Abel-ist as to not provide a WALK UP ATM for three months. If it is a supply chain issue the you should make sure your bank is fully staffed with all 7 of the Teller spots filled to serve customers. Forcing someone with Arthritis to stand in line for 40 mins is so disrespectful. Don't pretend you care and ask me to email you when you have not done one thing about this for three months.

  Response from the owner

  Hi, Dan. We take these issues seriously and appreciate you bringing them to our attention. To ensure I can ask the appropriate team to look into what happened, please share some additional details along with your full name, phone number, and address in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thanks. -Nick, Wells Fargo HL Social

• R

  Ruth Vasquez
  1

  No ATM at this location and they close earlier than usual time

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us. I’d like to learn more about your visit. Please email [email protected] mentioning your review and your Google username so I can keep an eye out for your message (no account numbers). Thanks in advance. -Shaun, Wells Fargo HL Social

• A

  Antoinette Turner
  1

  Had an appointment yesterday (12/6/19) to talk to someone about a personal loan my appointment was at 4:30 & I arrived early. One banker say me & said “someone will be with me shortly.” As I am sitting there the security guard is on his phone, the lines are long, there was 3 tellers working on a Friday afternoon, 4 personal bankers, & a branch manager. The branch manager greeted me but never asked me why I was there, so he went over to the long line & start talking to people to find out why they where them he pulled someone out of line & took him into his office. I had an appointment and no one ever checked the sign in sheet that you have to search for to sign in. I called Wells Fargo and ended up doing my business over the phone but when the one banker heard me on the phone now they want to give me attention. This is why I do things on the computer I can’t deal with poor customer service I have been with Wells Fargo for 14 years as a customer and have worked for them before about 8 years ago and what I seen on Friday was the worst customer service ever.

  Response from the owner

  I'm truly sorry to learn about your experience at this location, Antoinette. I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). We appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• a

  alphonso dashiell
  1

  Long line and workers are just standing around watching us! No need for someone to direct traffic and hand out slips!

• s

  samson negash
  1

  Very bad service, the customer service, they're acting like a ghetto

• S

  Sean Anderson
  4

  to slow to help ppl but real nice cashier's