Bank of America Financial Center S 69th St, Upper Darby

Bank of America Financial Center Reviews

• s

  shahzad anwar
  1

  Went there a guy just standing asks me if I need the teller and told me he will be available in an hour. I understand the worker shortage but when your just standing you can help and sub in. Terrible leadership.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• C

  Cortney V
  1

  Never have any tellers available. Very slow service and long wait times. No dedicated tellers for business banking and/or personal banking. Customer service is not up to par. Some staff are not welcoming.

  Response from the owner

  Hi Cortney. We apologize for any inconvenience and we appreciate you coming in. It's disappointing to hear that your experience wasn't at the level you expected. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If there is something we can do, Bank of America would like the opportunity to help. If there is an account related concern, we would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew

• C

  Chocolate chip Cookie face
  1

  Slow horrible service. The manager is unprofessional and no help! The bank is closed a huge inconvenience although when open they were never fully staffed. I’m really starting to hate this bank and about to change banks!

  Response from the owner

  We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan

• S

  Shahab Uddin
  5

  I always had great service here. Both female personal Banker Haq and other are very friendly and helpful. Teller Mina and female in first window business service very friendly and professional. I have been using this branch since 2016 and never had any bad experience. I am truly very appreciated for their friendly and professionalism.

• B

  Brittani C
  1

  Customer service is absolutely horrible. I sat for an hour patiently waiting to open several new accounts, business and personal and I never was even greeted. I was walked passed several times and purposely ignored! Finally someone comes to me and still didn't greet me and just asked me what I was there for. I informed them what I was waiting for and he gave me partial information off of assumptions and went back to his empty office only to come back to me later and tell me that I had to come back and make an appointment. Someone could have told me that an hour ago! I will absolutely positively never give this branch any of my business. They were rude and completely unprofessional!

• H

  Hellan Kii
  1

  Don’t use the ATMs here to make a deposit. It gets jammed often and you risk losing part of the cash you tried to deposit. You may also not get your receipt. The associates at the bank can’t help you so you have to call customer service and play ring-a-round-the-rosy with different departments for 40 mins to place a claim so they can do an audit which takes time. You’re just wasting your time. Go to the teller (usually there is a long wait but they’re nice) or go to another location. It’ll save you from the major headache that I just got from this place.

• S

  Salah Hammouda
  1

  It's not that can of bank , if you have issues to fix it there . Unprofessional after waiting 30min for Nothing. Plz more respect to the people " customers".

  Response from the owner

  Hello Salah. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• m

  muzicguru4u
  1

  This branch is the worst. Everytime I go there, it's something. If they're supposed to stay open until 1p, they're already locking up at ten of. When it comes to banking, the bank takes customers until the actual closing time. Took my teen there to open 1st acct. There was 3 Customer Svc workers and 2 customers in front of us. Took over an hour to be seen. The reps were nice, just slow as ever; but that lady branch mgr there is rude and unproffesional. The way she spoke to her colleagues and the customers was unbelievable. This is the closest branch to me; but I will only go to their ATM now. The inside visits and all 3 were less than ok experiences.

• A

  Ambroze Nasim
  1

  Really bad service, guy name Kevin just sitting there not doing anything. Bank was empty he still wants me to take appointment to open a checking account.

  Response from the owner

  Hi, Ambroze. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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  Monique Solomon
  1

  I came in to cash my check, i dont have an account (but i was thinking about opening one) however i had to wait almost 45 mins for the so called manager to arrive at almost 11am. What bank opens its doors without a manager inside. I will not be banking with bank of America nor will i ever visit this branch AGAIN!