Wells Fargo Bank Debarr Rd, Anchorage

Wells Fargo Bank Reviews

• A

  Andrew Boch
  5

  I have been to this Wells Fargo location on multiple occasions to get some paperwork notarized. Even though they may be busy at times they are always accommodating and work as fast as they can with their (currently) limited staff. Very nicely laid out bank; clean and open space leading up to the tellers with some seating available. I would not hesitate to come to this branch again.

  Response from the owner

  I'm glad to hear it, Andrew! Thanks so much for taking the time to share. -Casey, Wells Fargo HL Social

• I

  Ian Eckerstorfer
  1

  Came in today for a notary stamp 1.5 hours before close- myself and the person behind me was turned away and asked to come back next week or so because it was too close to noon. At least they politely and professionally told me to go away.

  Response from the owner

  Thanks for taking the time to share, Ian. I want to make sure any outstanding concerns you have are addressed. Without using account numbers, please email [email protected] with some additional details about your experience and include your Google username. I look forward to hearing from you. -Casey, Wells Fargo HL Social

• N

  Naynaylovesmakeup
  5

  Very clean and it wasn’t busy at all. We went inside just 30mins before they closed and they gave great service. We came into cash a check and we don’t have an account here and wasnt sure if we would have any issues and it was a pleasant experience.

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive. We appreciate your feedback. -AJ, Wells Fargo HL Social

• t

  terry hembry
  5

  Just love the tellers and the great customer service! Always worth the small wait in line.

  Response from the owner

  I'm glad you got the help you needed, Terry! Have a great day. -Casey, Wells Fargo HL Social

• L

  Lu Lu
  1

  I have been with Wells Fargo since the start, but I will close all my Wells Fargo bank accounts and switch to Chase and Alaska USA FCU. I came to this branch at 11am on Saturday at their normal business hours, but the bank was closed without any notice. One other time I came to the branch at 12pm, but was told bank was closed even though on the door, it says open till 5pm. The security guard was rude at the door. They do not offer business equipment loan, no personal auto loan, charged me $35 overdraft fee twice in one day for transferring $5. The list goes on and on.

  Response from the owner

  Thanks for taking the time to share this with us, Lu Lu. I’m sorry for any frustration this experience caused. I've forwarded your feedback regarding the hours of this location to the appropriate teams. Please feel free to email [email protected] with your Google username and details of any additional concerns (no account numbers). -Nick, Wells Fargo HL Social

• J

  Jack Waters
  1

  This might be the worst branch in anchorage. I have never had a good experience here. Not only is there customer service lacking but also the lack of people they have working there. I wouldn’t recommend this bank to anyone who needs sometime done in a timely fashion. I will not be doing my banking here or with Wells Fargo anymore.

  Response from the owner

  I'm truly sorry we didn't provide the prompt customer service you expect of us, Jack. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• D

  David Dennis
  1

  This is the worst bank I’ve been to, a line to the door and 2 tellers and 3 tellers talking to each other. I despise coming n this bank. On the flip side 2 of the tellers are nice.

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the extended wait you've experienced at this location. Please email me at [email protected] with your full name, phone number, and address (no account numbers). I'll ensure your feedback is forwarded to a specialist for further review. Thanks for bringing this to my attention. -Jessica, Wells Fargo HL Social

• A

  Ashley Beeson
  1

  Worst Wells Fargo I’ve ever been to. Wait to deposit a check today was almost 40 minutes. The check amount was too large to deposit at the atm. Also, a few times I’ve been there the atm has been out of cash.

  Response from the owner

  Hi, Ashley. I appreciate you bringing this to our attention, and I can confirm the ATM is currently undergoing maintenance. To ensure I can forward your wait time concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social

• c

  ccghodge
  1

  The wait in the line was absolutely horrible. The drive through was the only post available and there service was slow. I waited an hour to get service as did several of us. I requested a chasiers check which is a typical 10 minutes the most process but there was so much confusion and back and forth. Definitely finishing a different branch to go to. You should find a different one also unless they improve their performance.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social

• C

  Cheryl
  1

  In today's world customer service has fell so far off the mark it isn't funny. I only gave this location 1 star and would have loved to give it none. I went into cash my payroll check, this check is drawn at Wells Fargo. I am asked to put my debit card into the system, because I also have an account there. I was wanting to cash it first, since it is drawn at my bank, then deposit it so the funds would be available to me immediately. I was asked to wait because they had to make a phone call. Now mind you they have my account information and identification, the check that is from a very large corporation dated for today. After 20 minutes of waiting I still don't have my check cashed or deposited. I have to leave and attempt again after work since they have taken my entire lunch hour for them to be rude and treat me as a criminal. Time to close accounts and bank elsewhere. They lost my parents services because of their rude service, but is saved my parent over 200,000.00 in interest by moving ALL of their loans and going through a credit union. Time to do the same!