Credit Union 1 - DeBarr Branch Debarr Rd, Anchorage

Credit Union 1 - DeBarr Branch Reviews

• a

  ak bs
  1

  Refuse to help anyone unless you have membership. Doesn't matter that I was just there and was approved for a loan. Doesn't matter that my business does business with them, they would even let me buy quarters because I didn't have a membership. Looks like I will be banking and getting car loan with someone else.

• F

  FA1LSAF3 STRAY
  5

  Victoria Vue helped me with an auto loan. I’ve never had a loan experience so seamless and easy. She was very attentive and efficient with our out of state transaction, making a stressful situation easy. Credit Union one has always been our go to for local banking, and we will continue doing business as their team continues to improve with Loan Specialist like Victoria! Thank you for your help.

  Response from the owner

  Thank you so much for the kind words and your membership! We’ll make sure to pass along your kudos to Victoria! :)

• R

  Ruth Johnston
  1

  Watched three cars in the lane next to me clear before the ONE in front of me. This happens every time I come here. Your rotation at the drive thru is ridiculous. I bank with akusa as well and never have this issue. Your check deposit app is unreliable so I have to actually deposit my checks at your bank. Please fix everything about your company. You’re broken.

  Response from the owner

  Hi Ruth - We'd like to apologize for the slow lane you encountered at our branch drive-up. While certain transactions may take more time than others, it's always our goal to serve CU1 members in a friendly and efficient way. This includes the convenience of Mobile Deposit for checks, and we'd be happy to help resolve any issue you've encountered while using this feature of our mobile app. Please give us a call at (907) 339-9485 for additional assistance. Thanks for your feedback, and have a great day!

• c

  ccghodge
  2

  I have been a long time member of this bank, but went in to deposit a check that listed my new married name and was told I would need my marriage certificate in order to deposit it—otherwise I would have been turned away after waiting in the long line forever. I’ve never encountered this issue before with other banks but apparently the supervisor is the one enforcing these rules. I seem to keep having issues with this bank lately and I’m honestly not impressed by the customer service anymore. Years ago it was great— lately it has been hit or miss.

  Response from the owner

  Thank you for passing this feedback along! Our credit union strives to always provide excellent service, and we're sorry to learn that this goal was not met during your recent visits. We have forwarded your comments to branch management, so they can look into it further.

• M

  Mya Blue
  1

  Love waiting 30 mins in the dtive thru, if you can't handle 4 lanes then maybe close one so people don't have to wait so long. How are you going to have 1 teller for 4 lanes.

  Response from the owner

  We’re sorry to hear about this, Mya! Our branches work hard to provide timely service, and we always appreciate hearing feedback from our members. I’ll pass your comments along to the branch manager, to help with our ongoing efforts to improve your experience.

• A

  Alaska Tuff
  2

  I am starting to get annoyed with how they take online banking down constantly. Does the layout really need change constantly?

  Response from the owner

  Thanks for sharing this feedback! While scheduled maintenance is required to keep our home banking platform at its best, we're sorry to hear that you were unhappy with a recent layout change. We'll share this feedback with our vendor! If you'd like an advance alert of scheduled maintenance times, these are available on our Facebook page and website when downtime is upcoming. Thanks for your membership with CU1, Alaska Tuff!

• S

  Shanice Lawton
  5

  They are always nice when I walk in. The staff members actually look like they love where they work. That means they have good leadership. As a person who has been in customer since I was 16 you can tell the difference between genuine smiles and forced smiles.

• J

  J L
  5

  I have had accounts with other banks in the past and hàve had the worst experience with them. Credit Union 1 is the best branch. I am able to get all of my banking done through their mobile app and it makes life so much easier.

• L

  Love Ice
  3

  Some of the tellers are fantastic, there friendly, very prompt and know exactly what there doing & some are simply terrible at there job. There rude & have know clue what a $1bill is. Some management, wont acknowledge the wrong doing & train the employee better. Then upper management gets involved & says absolutely the employee was wrong! There is just alot of holes. But again, there are alot of great tellers , but when I'm going in & every other time is a bad experience, 🤷‍♀️

• G

  Genevieve Guthrie
  5

  As far as CU1 goes there is no better fcu or bank out there! I absolutely love them and recommend them to anyone who wants to be treated right!! If you need help with a loan or credit card ask for Karen she is the absolute best and has amazing customer service. In fact I had such a good experience with her I mentioned her to my sister who also has CU1 and she had worked with Karen in the past too!!! We both 10/10 would recommend working with Karen, she’s awesome.