Alaska USA Federal Credit Union Debarr Rd, Anchorage

Alaska USA Federal Credit Union Reviews

• H

  Heather Brown
  4

  Always had good luck with my daughters account here. My checking account was a disaster and Alaska USA did nothing to help straighten out the multiple charges that accrued when they let a gas station continue to put a check through when there was no money available. Like literally three times a day for like three days at 20$ per time. I’m talking excessive. Otherwise great service.

  Response from the owner

  Hi Heather, we're happy you've experienced great service with your daughter's account, however, we're sorry to hear about the negative experience you had with your checking account. If you'd like to speak with someone about this, please send a good phone number to [email protected] so we can give you a call. We're here for you!

• B

  Brian Gunnells
  2

  One of the slowest branches. Waited in line for almost over 30 minutes to get a new bank card only to be told they were out of stock. Went through the same thing the other day and the teller said they would be resupplied yesterday. Either she had bad information or everyone in Anchorage got a new card in one day. Tried to go on the app to order a card but it won't even load when I sign in. I know AKUSA has a lot of good ratings but they have given me a horrible banking experience this day.

  Response from the owner

  Hi Brian, we're sorry to hear about your negative experience with us. We'd like to take this as an opportunity to learn where we can improve as a company. Can you please send us a good contact number to [email protected]? This way you can speak with one of our team members directly.

• M

  Miranda Zweigle
  5

  Had a very pleasant experience today at this branch. There was a bit of a line, but the teller had my issue solved in no time. Thanks so much for being open on Saturdays!

  Response from the owner

  Hi Miranda, that is awesome to hear! We’ll make sure that your comment reaches the East Debarr branch!

• R

  R Q
  5

  I'm glad that they were open today, since it was a holiday. Thank you for keeping the place open

  Response from the owner

  Hi R, we're glad we were able to help you! Thank you for your membership.

• M

  Michelle Barnes
  1

  We gone into the DeBarr branch twice to set up accounts and been turned away because they were too busy. I’ve heard their good if you already have an account but I guess we’ll never know now.

  Response from the owner

  Hi Michelle, we appreciate your feedback and we'd like a chance to fix this. Please send a good phone number to [email protected]. One of our team members would be happy to assist you with opening an account.

• K

  Kyle MacCarthy
  1

  Came in to refinance my truck at a lower interest rate after completing the refinance on my mortgage. I explicitly asked if the GAP coverage that I already paid for when I purchased the vehicle originally was transferrable- I was told that it was. Found out after the bank ran my credit that I was going to be re-charged $345 again for GAP coverage (if I opted for it) even though it's the same vehicle and the same bank. The person said they "misunderstood" instead of just apologizing and owning their mistake, which goes a long way. Fortunately my truck is worth a little more than I owe, but had those expectations been accurately set before the bank performed a credit check, it would have been a much better experience. If you do not know the answer to a question being asked, don't assume you know the answer- ask for help. Also, instead of the manager speaking with me when I was standing right in front of her, she relayed information to the teller to then repeat to me while I was within earshot.

  Response from the owner

  Hi Kyle, thank you for sharing your experience with us—we’re sorry to hear that this happened to you. Your feedback is being forwarded to the Insurance Services department. If you would like to speak with someone about your experience, please contact the Member Service Center available 24/7 at 800-525-9094 or [email protected] so you can speak with one of our team members directly.

• A

  Alaskan Ballistics
  1

  Today's service took way too long... over 30 minutes just to get to a teller. The tellers were also doing the work of the office people. Very inefficient

  Response from the owner

  We're sorry to hear about your negative experience with us. We'd like to take this as an opportunity to learn where we can improve as a company. Can you please send us an email at [email protected]? This way you can speak with one of our team members directly.

• t

  thehuston
  2

  Always lines without enough people working. AlaskaUSA does not care about your time, only profits.

  Response from the owner

  Hi Thehuston, we're sorry to hear that. We'd like to review your situation and see if there is anything more we can do to help. Please contact us at [email protected] so someone from our team can speak with you.

• T

  Teresa Chagnon
  4

  Except for the Covid 19 restrictions, works well with dealing with all clients and their various monetary needs. It's in a convenient location and ever one goes about their business very efficiently..

  Response from the owner

  We're happy to hear that we met your expectations, Teresa! Thanks for the feedback. We will share your comments with the appropriate department for review.

• C

  Chia Lor
  5

  Great customer service n when alot of customer the side desk helps very nice of them there might be negative comments but those are the people with no life :)

  Response from the owner

  Hi Chia, we're so happy to hear that, the East Debarr branch will appreciate it too when we tell them!