Credit Union 1 - Mountain View Branch N Bragaw St, Anchorage

Credit Union 1 - Mountain View Branch Reviews

• W

  William C. Davis
  5

  I have an account with for several years for the most part the teller's are wonderful , still can't get a loan because I spend cash and use no credit cards ...but they can't find that I easier have credit with the Cash America pawn . I think they are okay.

• A

  Andy Lee
  2

  I was trying to do deposit on the drive thru, they made me wait about 30 min until they say sorry we’re close like bro you hold up the line and there only 2 cars Worse location to go to and they’re slow as heck. Next time I’ll drive to the other credit union one.

  Response from the owner

  Hi Andy! We’re sorry to hear about this! Our Mountain View Branch works hard to provide timely service, and we always appreciate hearing feedback from our members. I’ll pass your comments along to management, to help with our ongoing efforts to improve your experience.

• C

  Caleb Maxwell
  2

  Friendly employees although very slow customer service. Generally you can be prepared for a 15-30 minute wait. Several times I have seen cars leaving the drive thru because the wait has become too long. I've never dealt with a bank this slow it seems as if their system is not very effecient.

• W

  Wyld Ivey
  5

  Since joining Credit Union 1 a couple years back, I have to say it has been the best experience of any Credit Union or Bank that I have dealt with since living in Alaska. (26 yrs. as of date). The most friendliest and courteous employees to encounter. I am really a Happy Customer. I would highly recommend them to anyone.

• S

  Sindy Thao
  1

  Worst customer service of all times ! This lady was so rude, she was rolling her eyes and slapping the papers on the desk. When we asked the things we needed , she was being a b*** about it . Other employees are wonderful! Just this specific lady who's probably hate working.

• M

  Mspandafeet
  1

  I’m so over this bank and their lies. I’ve spent now two months being promised a skip pay on both my loans and here I am two months later and the loans they told me they skipped are now two months past due. Also I made a transfer today for 15.00 from savings to credit card and it disappeared I called and they told me hmm that’s weird idk what happened you’ll just have to wait. Worst customer service I’ve ever had

• S

  Sarah Park
  1

  Every time I come here, because it is closer to where I work, it takes more than 45 minutes to be helped. And that's in the drive thru. Drive thru's supposed to be quick and easy.

• H

  Hokulani Fritz
  4

  So far so good this bank has been a great one for me. I'm still new to it but I'm sure to see lots more better days with the company!

• J

  Jesse Rodriguez
  5

  I've been with CU1 for over 20 years now for good reason, they are absolutely the best in my book!

• M

  MT
  4

  Other than the small parking lot, every visit is excellent. Courteous & friendly every time unlike the Debarr Branch.