Wells Fargo Bank S College Ave, Newark

Wells Fargo Bank Reviews

• J

  Joseph
  5

  Very impressed with my recent visit to this Wells Fargo branch! The teller was polite and helpful. Other employees were very nice as well— they greeted me as I was leaving the bank! I’ll for sure be coming back to this branch.

  Response from the owner

  I’m so happy to hear your experience with the team members at this banking branch has been positive, Joseph. We appreciate your feedback. Have a great day! -Nick, Wells Fargo HL Social

• A

  Allison Meholic
  1

  I called several times throughout the day and never got an answer. The automated system ok their phone likes to run you in circles. I am fully competent as to using "technology". But thier system is not user friendly not matter how well you know things. To this day I was never able to get a hold of anyone.

  Response from the owner

  I'm very sorry to learn about your experience over the phone, Allison. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Please also include the reason you called so I can try to assist with that as well. Thanks so much. -Nick, Wells Fargo HL Social

• J

  John Tian
  1

  My experience with Wells Fargo has been nothing but frustrating. I opened my account last January, and 10 months later, I’m told there’s an issue with my social security number. I go to this branch the next day where photo copies of my SSN and identification are taken. A month later, I’m buying groceries and my card is declined. They closed my account without any communication to me at all. I called into Wells Fargo, and their corporate is unable to see or tell me any information about the situation, and they tell me to go to the branch. The branch tells me my account is closed because my identity couldn’t be confirmed. My credit had also not been reporting due to this, and I opened up a case a month ago with Wells Fargo. Corporate refuses to put me in contact with the Case Specialist assigned, and he has not communicated with me at all. Bottom line, the incompetency of this branch, and the lack of transparency from the company is more than concerning. I cannot access my funds at this point, and need to wait for them to mail me a cashier’s check. Once I have my funds (pray to God I receive them), I will be switching to Chase. This is a sketchy organization, and the companies past practices prove it. All this company and branch does is deflect the blame, and I haven’t received a single consistent answer from them. The blatant lack of customer care should be a red flag for anyone who is considering wasting their time here.

  Response from the owner

  Hi, John. I'm truly sorry to see this, and I will have the appropriate team look into what happened. If you could mention your review and Google username in an email to [email protected], I'll forward this matter for review as soon as I receive it (no account numbers). I apologize for the experience and look forward to discussing this further. -Janet, Wells Fargo HL Social

• c

  chris mcghee
  5

  I'm not quite sure what happened with Reviewer Jessica, but I've been going to this bank for 4 years now and not once have I had any issues. The clerk's are timely, friendly and all around easy to work with. 10/1 0

• b

  bachelorlove31
  1

  Very unprofessional. They do not know how to make an international transfer at all. Also they even do not know how to issue a formal deposit certificate. Very shocked for their so poor knowledge. The manager of this branch should be suspended for re-training. Otherwise this branch should be closed.

  Response from the owner

  Thank you for the feedback on this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• C

  Cuong Pham
  1

  Unbelievable. Teller made a cashier check of large amount without HER/HIS SIGNATURE. The customer is from out of state. I had to drive an hour here then back to correct this branch stupid mistake. I have been customer with WF for a long time and this is unacceptable.

• G

  Gary Chen
  3

  I’ve been a customer of Wells Fargo since my first debit card. I like Wells Fargo. The staff there are most of the time friendly except that they didn’t give me an envelope when I asked for it. What on earth could be the worst thing people can do with an envelope ?? This kills the 2 stars.

  Response from the owner

  I'm sorry to see we didn't meet your expectations this time, Gary. If you would like us to address the situation in more depth, feel free to email [email protected] with your Google username and any other details you'd like (no account numbers). Please mention your review on a Wells Fargo location as well. Thank you. -Shannon, Wells Fargo HL Social

• R

  Ryan Lester
  1

  One-time I got a $1 bill instead of a $50 from the atm and it took 3 weeks to resolve. Ontop of that the atm almost never works. There's better locations to go to.

  Response from the owner

  I’m truly sorry this has been your experience when visiting this branch. Please allow me the chance to have this thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you sharing this with us and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• D

  Deniz Tezcan
  5

  Excellent bank. Very helpful and friendly staff! Vast service. Clean, well maintained location. Gorgeous art photography on the walls!

• E

  Eric Astfalk
  5

  The gentleman running the drive thru was extremely friendly and nice A+ customer service

  Response from the owner

  It’s wonderful to see that you’ve had such a positive experience at this location. Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social