Wells Fargo Bank Carl T Jones Dr, Huntsville

Wells Fargo Bank Reviews

• B

  Brittney Sumners
  5

  I always have amazing customer service at this location. Ryan was exceptionally awesome and actually help me save money as well because I was unaware of the direct deposit form for new employment. He’s extremely knowledgeable and has amazing customer service. He deserves a raise. Thank you!

  Response from the owner

  Thanks for taking the time to share this with us, Brittney. We appreciate the feedback, and I'm truly happy to hear you enjoy visiting this branch and working with Ryan. -Nick, Wells Fargo HL Social

• K

  Kate Mousel
  2

  Wells Fargo has closed or severely limited services and hours in SE Huntsville. We have been long time customers but having to go downtown for full service is making me rethink continuing to use them as our bank. Today the ATM at Carl T Jones was not operational for getting cash. Because my time was limited I ended up paying a $3 fee at the ATM at Publix. And this was not the first time.

  Response from the owner

  I understand how this would be frustrating, and I apologize sincerely for the inconvenience. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address. Be sure to also include your Google username or the Wells Fargo branch location you posted a review on. I'll ensure your feedback is forwarded appropriately. -Jessica, Wells Fargo HL Social

• K

  Kenlon Burcham
  2

  Having been a customer of this bank in some form or another for more than 40 years, today was a first. No access to a teller inside, no access to the ATM, and signing my life away to get MY money from the o ly drive thru after a 45 minute runaround, I am not pleased. You closed my usual branch then made it a circus act to get service. Once I understood the teller, I finally signed the form and got the cash I requested. This was and is unacceptable. Loyalty has its limits.

  Response from the owner

  I apologize for any frustration, Kenlon. As an essential business, we strive to remain open where we can to serve you. We have changed operating hours and temporarily closed a number of locations for the safety of our customers and employees and continue to monitor how we are responding to the COVID-19 situation as it evolves. You shouldn't have had to wait so long for assistance, however, and I hope you'll accept my apology. To ensure I can forward your concerns appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much for your feedback. -Nick, Wells Fargo HL Social

• A

  Ashley D
  1

  I don't understand why you have closed the one and only Wells Fargo in South Huntsville. It doesn't seem fair to allow all the banks in North Huntsville to remain open. We shouldn't have to drive across town to get access to our money. Please reconsider temporarily closing down one of the North Huntsville branches and reopening this one. Thank you.

  Response from the owner

  Thanks for taking the time to share this with us. We appreciate the feedback, and it's been forwarded to the appropriate teams. -Janet, Wells Fargo HL Social

• T

  Thao Hoang
  5

  I came in with my dad twice to get one of the charges dispute. Ashley was the lady who helped us both time. She is beyond amazing and so nice and helpful. It made the whole experience less stressful. Although I don't have a Wells Fargo account, seeing how helpful and great she was, it made me just want to switch my bank to Wells Fargo. Seriously, she needs a raise!

• S

  Shannon Davis
  5

  They were very friendly about my unique situation. Ashley was professional, kind and patient. I will continue coming to this branch for future appointments and financial needs.

  Response from the owner

  This is great to see, Shannon! I'll make sure your feedback is forwarded to Ashley and her manager. Have a great day. -Casey, Wells Fargo HL Social

• L

  Lisa Neal
  5

  Everyone of the Tellers are Extremely Nice and make you feel very Welcome.❤ The Whole Team try's to Learn you by your Name and Even The Loan Team and Management will take time to come out and Welcome you if they are not Busy. The only thing I have negative to say and it's not against This Branch it's about "Arab Not Having A ATM MACHINE ANYMORE " .Please, Bring Back Our ATM MACHINE 💲💸💳🧾

  Response from the owner

  Thanks for taking the time to share this with us, Lisa. We appreciate the feedback, and it's been forwarded to the appropriate teams. Please note there is an ATM at this location. Don't hesitate to reach out to [email protected], and mention your Google username and review should you have additional questions or concerns (no account numbers). -Janet, Wells Fargo HL Social

• J

  Jess Nelson
  1

  Posted no hours for the holiday. I drove all the way there because i have no ATM card due to the holiday and there closed. Now i cant even enjoy my christmas is gulf port because i cant get money. Thanks

  Response from the owner

  I sincerely apologize for the inconvenience. I can confirm that this branch is closes at 12:00pm on December 24. To confirm the operating hours or services for any of our locations, please visit https://www.wellsfargo.com/locator. You can also visit https://appointments.wellsfargo.com/maa/appointment/topic to book an appointment prior to your visit. If you’d like to discuss any concerns further, please email us at [email protected]. Be sure to include your full name, Google username, phone number, and address (no account numbers). -Jessica, Wells Fargo HL Social

• K

  Kaye Miller
  1

  Rude, teller was so rude, shoved reader right where I went to set my paper work. I said excuse me I was going to place my paper work there, she said nothing..I removed it and moved it. When asked if this was credited correctly she became angry for me asking her to show the deposit....when I was finished I said that I was sorry we both could be having a bad day and that we gotten off to a bad start, she promptly told me that " she wasn't and in no way was she sorry for her behavior".

• R

  Robert OBrian
  2

  Not one single operating wells fargo in South Huntsville? That doesn't seem smart. I need a cashier's check, cant get reasonable service.

  Response from the owner

  I apologize for any frustration, Robert. As an essential business, we strive to remain open where we can to serve you. We have changed operating hours and temporarily closed a number of locations for the safety of our customers and employees and continue to monitor how we are responding to the COVID-19 situation as it evolves. Please visit https://www.wellsfargo.com/locator/ to find a branch that's open in your area. If you’d like to discuss any concerns, please feel free to email us at [email protected] (no account numbers). -Nick, Wells Fargo HL Social