Wells Fargo Bank Custer Rd, Plano

Wells Fargo Bank Reviews

• B

  Busy B
  5

  2/26/22 10:06 a.m. called from the parking lot and Morgan Haley answered. I said I was selling my car and needed to open a new account with the money. 2 mins later we were sitting at her desk getting started. It's nice to see someone that thoroughly goes through every detail and choices. 11:20 the buyer for my car shows up and Morgan even walked me up to the teller to deposit the cash. She went way beyond my expectations with a national chain corner bank.

  Response from the owner

  I’m glad to read you had such a wonderful experience working with Haley. I've made sure both her and her manager are aware of these kind words. Thanks for the feedback. -Shaun, Wells Fargo HL Social

• l

  leif cz
  5

  Danielle the Branch Manager helped me in a bind on our home closing in coordination with another local bank. Understanding we were in a time crunch she jumped in to help us against a tight wire cutoff and executed flawlessly. Clearly on top of her game and her team around her appeared to be just as skilled. Great branch and thank you again Danielle!!

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Leif. It’s wonderful to see that you’ve had such a positive experience with Danielle. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• H

  Holly Tomlinson
  1

  The new manager she was rude and didn’t help me I was trying to apply for a Wellsfargo credit card she say no time. 😞😞. And they count my deposit money wrong 😑 two time. It was bad experience

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• S

  Stephen Currie
  1

  Don't bank with Wells Fargo. It doesn't matter how kind and helpful the people in the branch bank are. They are only as helpful as the BIG BANK corporation behind them. If you have a transaction dispute, forget about getting a solution. The standard answer will be "sorry, we have to wait 10 business days" or "that has to be resolved on the vendor's side". In my situation, one transaction posted 3 times. A week later, a transaction posted 7 times. Four phone calls and hours on hold, and no resolution. Sorry Wells Fargo, that's terrible customer service policy. So sorry for the good people who work for this terrible bank.

  Response from the owner

  I'm very sorry to learn about your experience, and I want to make sure any concern you have is addressed. Please email me at [email protected] with your full name, Google username, and the Wells Fargo branch location you posted a review on (no account numbers). -Jessica, Wells Fargo HL Social

• M

  Michael Gore
  1

  I wanted to set up a checking and savings account. The rep didn't have a clue about the 'Zero Liability protection' for debit cards as listed on the main website. I was told I would have to come back. Not coming back. I was about to transfer 100+K from BBVA and my remaining liquid assets from Chase. Not gonna do it.

  Response from the owner

  Thanks so much for your feedback, Michael. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• M

  Mitchell Henry McCarsky
  5

  Super friendly staff, very helpful and knowledgeable. Really awesome branch with excellent customer service.

  Response from the owner

  Hi, Mitchell. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• y

  yung braybray
  1

  Wells Fargo fails to provide their claim of excellent customer service, intact it is quite the opposite and I’m certain as-well that Wells Fargo as a company is fraudulent, no one should ever bank with them. There have been numerous lawsuits against them, DO NOT BANK HERE, how are are they getting away with millions???

  Response from the owner

  Good morning. I’d like to learn more about your concerns. Without sharing any account numbers, please send additional details to [email protected]. Be sure to mention your review and Google username as well. I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• F

  Farah Mezro
  1

  DO NOT GO TO THIS BANK! Wish I could give this bank no stars if I could.The manager was extremely rude! She has a very know it all attitude when I asked her a question not sure she remembers me but I most definitely remember her I will not forget the way she treated me! Poor service!!!switched to chase the very same day

  Response from the owner

  Hello, Farah. Could you email me with more details about your interaction with the team member you mentioned? Please address it to [email protected], and be sure to mention your Google username and review as well (no account numbers). I'll make sure your visit is reviewed by the appropriate team. Thank you. -Shannon, Wells Fargo HL Social

• A

  Austin Haylock
  5

  Easly the best Wells Fargo experience I have ever had. Short line. Was instantly helped when I walked through the door. I needed a check, so I could void it and send it off with an application and they waived the check fee! I might go out of my way to come back to this branch specifically in the future.

• P

  Patrick Brown
  1

  The atm never works...why is this branch so bad?

  Response from the owner

  Thanks so much for your feedback. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social