Prosperity Bank Alma Dr, Plano

Prosperity Bank Reviews

• M

  MaC N.
  1

  Q? Why is the lobby closed on SATURDAYS? What if I need to come inside? What's the reason? Is this temporary or permanent? If permanent going fwd, then I need to change banks & withdraw all my funds. Been with bank since the merger. Legacy Tx never had this problem before the merger.

  Response from the owner

  We certainly don't want to lose you as a client. Please contact us at 1-800-531-1401 so that we can make things right.

• J

  JOHN TAYLOR
  1

  This bank has gone downhill since taking over from Legacy. At Legacy the bankers and tellers knew most of their customers and were friendly and efficient. Now we have long lines and little friendliness. I spoke to a banker last week about a charge to my account that was the issuer's fault rather than mine. I asked if the service charge could be removed since this is the first time in 6 years with this bank that I have had a problem. He promised to speak to the bank manager and get back to me and but did not do so. With Legacy promises were kept. With Prosperity promises seem to be used to placate until the customer forgets.

• D

  Donny Hacker
  1

  We have been using this bank as Legacy Texas for years with no issues. Now that it has been taken over, my biggest complaint is that their online systems (including their app) do not work as intended. With Legacy Texas we could easily take pictures of checks for deposits with no issues. With Prosperity? We have yet to get one to work. It also seems as if staffing at this location has been reduced. I tried to open an account for my daughter and was told there was going to be a 45 minute to 1 hour wait because there was only one employee working who handled accounts. Seriously considering taking my business elsewhere. As others have said, the people who do work here are fantastic, so this isn't against them.

  Response from the owner

  Thank you for sharing your feedback and we apologize for your negative experience. We value our LegacyTexas family and are committed to providing exceptional service to our customers. We hope you give us another opportunity to make this right. Please contact our Customer Service line at 1-800-531-1401 so that we can better assist you.

• H

  Hisgrace is sufficient
  1

  Ok, I first want to say that I am a long time Legacy Texas bank Customer. In fact, I was with this bank when it was Viewpoint. I have never really had negative experiences, but got a surprise this weekend. This comment is NOT for any of the staff at this location because they have all been great! However the call center needs a lot of work. I was put on hold on Saturday for almost 20 minutes! The calls go to a receptionist who transfers you to customer service and then you just wait. Prosperity is definitely not getting off to a great start. :/

  Response from the owner

  Hello, Thank you for sharing your feedback and we apologize for your negative experience. We did experience longer hold times during the conversion and have since then added resources and additional staff to accommodate our new LegacyTexas customers. We are committed to providing exceptional customer service and hope you give us another opportunity to do so!

• M

  MARIA LANHAM
  1

  The customer service is bad in this location. I made an appointment and any Personal bankers attended us the day of the appointment in spite we added our names in the list. My husband and I tried to talk about a loan that we have with them but it was difficult to talk about it.

  Response from the owner

  Maria, we are sorry to hear this. Please contact us at 1-800-531-1401 so we can learn more about your experience.

• J

  Julie Bixby
  1

  I would like to give a negative star but that is not an option. I have been using this bank since it was Viewpoint and Legacy Texas and it was great. Now I am shopping for a new bank. All of the branches I have been to are seriously understaffed. Sitting in line behind one car at the drive through for 20 minutes is not acceptable - it is not an unusual occurance.

  Response from the owner

  Hi Julie, Thank you for sharing your feedback and we apologize for your negative experience. We did experience longer hold times during the conversion and have since then added resources and additional staff to accommodate our new LegacyTexas customers. We are committed to providing exceptional customer service and hope you give us another opportunity to do so!

• R

  Ralph Aubuchon
  1

  Ever since this bank was taken over by "Prosperity" bank (yeah, I guess someone is prospering), there is no way to check on my account balance. They haven't figured out how to use the internet to make account information accessible to customers. And, the wait time to get an answer by phone is...., well, so far I haven't succeeded in getting through by phone. And, it has been 10 days. I don't even know if they have any money to cover my deposited amounts. I guess I'll just have to go get in line so I can have a head start when the run begins. I generously gave them a 1 star rating, which is over stating their performance to date, because Google won't let me give a 0 stars rating. If you are looking for a bank that works to your benefit, this is not it.

  Response from the owner

  Hi Ralph, Thank you for sharing your feedback and we apologize for your negative experience. We did experience longer hold times during the conversion and have since then added resources and additional staff to accommodate our new LegacyTexas customers. We are committed to providing exceptional customer service and hope you give us another opportunity to do so!

• A

  Appolo Gamma
  1

  You almost never see a service business with this many negative reviews and most of the negative reviews have been after the bank was taken over by Prosperity. More shocking is that the waits and the time to do business with them is way under a business standard. Nothing is changing there no matter how much customers complain. What a shame.

  Response from the owner

  Hi Appolo, We are sorry that we were unable to meet your expectations and would like to learn what we can do to make this situation right. Please contact us at1-800-531-1401.

• D

  Dale VH
  1

  They suddenly threatened to give my savings account to the state of Texas claiming my account was inactive. They did this even though I had a connected checking account with recent activity. It's time to find a better bank.

• b

  back2basics A
  1

  Getting in touch with an actual person in this bank is near impossible. They are non-responsive and unavailable to assist with issues as simple as online banking log-ins. I highly recommend against this bank.

  Response from the owner

  Hello, Thank you for sharing your feedback. We apologize for your negative experience and hope that you give us another chance to provide you with exceptional customer service.