Wells Fargo Bank Southwest Pkwy, College Station

Wells Fargo Bank Reviews

• J

  Jack D
  1

  PATHETIC Only one banker in the entire branch. The hispanic lady behind the counter is also very rude and refuses to let customers in without an appointment even though employees are sitting around doing NOTHING!

  Response from the owner

  I’d like to know more about your experience, Richard. At your convenience, send an email to [email protected] with some additional details (no account numbers), and I’ll do my best to ensure your concerns are addressed. Please include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• R

  Rooha EkbalMuhammad
  1

  They lied to us about getting a bonus when you do a direct deposit within 3 months of opening the account.Even after me and my sons have done all that was required to get the bonus,they come up with some excuse as to why we cannot get the bonus.My sons and myself have now closed our wells fargo account.Chase bank has offered the same bonus and have paid up.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• D

  Deanna King
  5

  Very GREAT customer service. We went in for a car loan, and we had to wait on the underwriters at another company to process and approve the loan for 2 hours. And while we waited the banking manager Baylor Lyon and the bank teller Mrs. Davis sat and waited with us and were very nice, friendly, and personable. They made the time spent waiting in the bank so much more pleasant. This is some of the best customer service I have ever had. These two will help you out in any way that they can, and this bank goes Above and Beyond my expectations. Every time I've come into this bank, I have always felt very welcomed and taken care of. Highly recommend this wellsfargo for anyone!!

• K

  Kyra Mable
  5

  David Latham was AWESOME! Informative & truly cares about the needs/wants of customers... I forgot to mention funny! Thanks WF for having him on your team! Great asset!

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Kyra. It’s wonderful to see that you’ve had such a positive experience with David. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• J

  J Romero
  1

  I tried coming in the other day because I have no a.c. and the doors where locked. A couple shows up and a guy in a blue dress shirt shows up to let them in. Treat everyone fair, this location has subpar service. Will be switching to Chase soon. And no Wells Fargo I don't want to hear your excuses and I will not call to discuss the situation.

  Response from the owner

  Good morning. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. If you’d like to discuss your concerns, please feel free to email us at [email protected] (no account numbers). Thank you. -Shannon, Wells Fargo HL Social

• D

  Dyllan Kerr
  5

  Richard is an awesome Relationship Banker. I would recommend coming to him for all banking needs!

  Response from the owner

  Thanks for the recommendation, Dyllan! Have a great day. -Casey, Wells Fargo HL Social

• C

  Connie Caroline Herrera
  5

  The person who help me was Linda very friendly with me and my 1 yr old baby boy and Fast I was able to open account with Wellsfargo when I thought i had a balance. I was satisfied with the service.

• L

  L Miller
  2

  Very slow drive-thru teller was not friendly I don't know what's up with all the Wells Fargo's in College Station but every drive-thru is slow and knowing that there's a pandemic you think they'd hire more drive-through tellers after moving here from Houston where I was greeted by my name every time I pulled in the drive through it's a pale comparison if this is how Wells Fargo is in a different city then I don't want to be a client anymore

  Response from the owner

  Hi, Lorraine. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your wait time and customer service concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• j

  jkm
  4

  Good place. The lines are sometimes kind of long but the customer service is great. I got there at 5:59 and they still helped me out even though it was almost closing time.

• S

  Sejuti Mondal
  5

  I am really grateful with their service. They are so customer friendly. Thanks

  Response from the owner

  I'm truly happy to see this, Sejuti. We appreciate the feedback, and I'll be sure to share this with the appropriate teams. Thanks for choosing Wells Fargo. -Nick, Wells Fargo HL Social