BMW of College Station Texas 6 Frontage Rd, College Station

BMW of College Station Reviews

• Y

  YouTube Champions
  5

  Isaac in the parts department was enormously helpful and very professional. He was able to help me with a hard to find part and ship it out to me immediately when nobody else in the country could even find the part. Isaac is a great man and if you were looking for the best parts and the best service I suggest you call him. Because you won't find anyone who does it better! Thank you again to BMW of College Station and especially Isaac for your exemplary service you will be my first call next time I need parts. Cheers

  Response from the owner

  Thanks for the generosity and kind words. We’re grateful for the 5 stars, and will work tirelessly to give you this same experience for years to come.

• S

  Stephanie White
  5

  Today I went about the dreaded task of “just looking” for a car, Noah approached with his friendly smile and that was it, he gained my trust immediately which has to be extremely difficult at a car lot. I have bought a few cars before but I think I was nervous here....not sure why. I wasn’t sure what I was looking for and he asked all the right questions and helped me figure it out. He introduced us to Dylan for who made the financial side of the interaction a pleasant experience, Dylan walked us through the technicalities involved and made it so simple, absolutely no pressure from either of the guys. The entire process flowed smoothly even after two test drives and absolutely no intention of “wanting” to walk out with a new purchase. Even after all the paperwork was signed Noah made sure I knew what every button, lever, and light on the dash did. Thanks guys!

  Response from the owner

  Stephanie, we really appreciate the nice review! Dylan and the entire staff were more than happy to walk you through and make your experience easier. We hope you have a great day!

• M

  Marcin Korona
  5

  I want to recognize Cole Mitchell from BMW of College Station. Even though we could not agree on the price on a used 2016 BMW 228i convertible, I received nothing but outstanding customer service from Cole. His communication was prompt, professional, and very detailed. I will be on a lookout for future vehicles in my price range. Thank you for great service and keep up the great work.

  Response from the owner

  Thanks for recognizing Cole! We can assure you he’s grateful. The entire team is thrilled to have received the kind comments. Thanks again.

• R

  RiffRaff
  5

  Great people, great place!! Yaku (I sincerely hope that is correct) went out of his way to meet us and talk with us 1 on 1. He gave us a loaner car, and helped on issue with a used car, when he didn't have to. Micah is a great saleswoman. She is upbeat and positive!! Great experience! Would recommend!

  Response from the owner

  RiffRaff, thanks for the nice words! We do our best to make sure our customers leave 100% satisfied, and exceed their expectations. Micah and the entire team were more than happy to help you!

• L

  Laine Allemond
  1

  I have a commercial account through a body shop in Louisiana and I’ve used the discount at multiple BMW dealerships nationwide. I just moved here to College Station, only to find out they won’t honor my discount. Spoke to the service manager, and he declined as well. Already called ahead to Houston, and they said I’d be taken care of. Looks like I’ll have to travel a little out of my way to buy the parts I need. Terrible customer service.

  Response from the owner

  Laine, our goal is to make sure that everyone that walks through our doors receives a 5-star experience. Obviously, according to your review, this did not happen during your visit. We hope you won't allow this visit to be an indication of how it would be all the time. If there is anything we can do to earn your trust back, please let us know.

• R

  Rick Skaggs
  5

  Pleasant, not pushy. I enjoyed my buying experience. No complaints. Can't wait to see the new building.

  Response from the owner

  Rick, we appreciate the nice words! We can’t wait to see you as well. We hope you have a wonderful day!

• L

  Lili Zhu
  2

  Bought a certified pre-own X5. 1st issue: Windshield Drove back to Houston, parked in garage for 2 days. One night, random lifting the windshield wipe and found out there was a crack at the left side of windshield. I clearly remember there isn’t any rock hitting the windshield as I was driving. So the windshield got cracked before I bought it however, how can I prove that? Luckily a couple days before I bought the car, my husband drove up to the dealership and took a ton of high resolution pictures so he can show me the details. On the picture he took showed there was some sort of white shades at the same spot where the crack was at. So we contact the dealership with all the information we have and from the salesman and the general manager are both implying anything can happen after I drove the car off the lot. I have a very good coverage from my auto insurance, my deductible is 250$. I really don’t need to get through all the stress that this dealership put me through if I was the one caused the crack. Come on!! So disappointed that after we bought the car, they don’t even believe what we say. With the photo evidence, they say “oh, that could be just dust.” Really? That must be some special dust that this dealership’s car clean service can not remove! After a very intense phone call with the manager, the dealership finally agreed to get me a replacement of the windshield. It took roughly a month to the the order in and installed it. 2nd issue: license plate and registration How long does it take in Texas to get a new license plate and registration? Google says average 2-3 weeks!!! After more than 2 months I still don’t have my license plate!!!! (I received my plate 9-12, bought the car 7-4) I called the dealership many times to try to found out where is the license plate? No one knows and no one cares!!! When the temporary license plate is about expire, I asked for another temporary plate and was told I NEEED GO TO DMV MYSELF!!! I almost believed them but I still have some doubts so I called a BMW dealer in Houston and was told the dealer where I bought the car from should take care of it for me. So again, phone calls right before Labor Day weekend with this dealership stressed the hell of me!!! They even told me not to call them because they are busy!!! So what am I supposed to do? Drive my car with a expired temporary license plate? I go to work just like anybody else. I was almost begging the manager to help me out to issue another temporary plate so I can go to work. This is how much grieve this dealership had gave me! So I had 1 and half day without a valid plate. After I received the 2nd temporary plate, I really want to found out when will I receive my plate. The manager said they will look into it. Of course no one gave me any useful update regarding my plate. I contacted BMW Customer relationship and was told I bought the car from them therefore in order to get my plate I need contact this dealership. Which part BMW customer relationship doesn’t understand???? If this dealership is doing it’s job, I should not need to call you to ask for help!!! And you told me, get back to them?!!! I was devastated and don’t know what to do. Called Harris county tax office and tried to found out if there’s any update about my plate. Nothing!!!! They can’t find anything under my VIN!!!! So I called TEXAS DMV told the agent my struggle and was told that in Texas dealers suppose to submit paper work on behalf of the buyers within 30days!!! The agent couldn’t find any application of my VIN!!!

  Response from the owner

  Lili, we aren’t sure if you’re willing to discuss this more, but we’re willing. Please contact us if you’d like to talk more.

• P

  Pico Webuser
  5

  A light indicator was up and I thought I just stopped by to have it checked before finding time to make reservation. They took care of the problem right away. Mike and Travor take the need of their customers as priority. They are professional and friendly. In addition, the shuttle driver Jerry is always there when one needs a ride. He has a great sense of humor. The team makes our experience at the serve enjoyable. Thank you.

  Response from the owner

  Pico, thanks for the kind words. We know issues can be surprising and change your plans quickly. It was a pleasure to get to your Issue expeditiously. We appreciate your kind words. You have no idea how rewarding it is for us to see this type of review after our efforts. Thanks so much!

• D

  Donna Lijewski
  5

  I have owned and thought that the only car to buy was a Mercedes. My husband and I were looking for another car and just out of curiosity went into the bmw store which is right next to the Mercedes store in college station. We were meet by the most Picture ball salesman name George luhan. Not pushy but highly skilled. He informed me of the difference between the Mercedes and the BMW'S . I had no idea what I was missing out on until he informed me and showed prove to back up his word. For anyone looking for a high quality product I suggest you come in and ask for Mr. Luhan. I dont think I will never want any other make again...thank you gorge.

  Response from the owner

  Donna, we are so happy that you’re team BMW now! We’ll always go above and beyond to make sure you’re getting the best deal possible. George was so happy to make this happen for you. We hope you have a nice day!

• D

  Daniel & Melissa Hronek
  5

  What an amazing experience! Joey in the service department was perfect. We don't even have a BMW, Mazda or VW and we will always choose this place because of him. A trustworthy person is so valuable and I trust Joey!

  Response from the owner

  Daniel and Melissa, we simply can’t thank you enough for your recommendation. As you know, word of mouth recommendations are the strongest business advertising there is. We’re grateful you’d be willing to take the time to be so complimentary to us. Thank you again.