Wells Fargo Bank S Wheeler St, Plant City

Wells Fargo Bank Reviews

• M

  Matt Manning
  1

  Today is June 17th 2022. I just went in my Wells Fargo branch in Plant City and I will be closing my account after the rude treatment I just received. I was told I had to make an appointment and if I was lucky she would go ask when the notaries if she can meet with me in 45 minutes maybe. I need one form notarized as in a 3-minute top process. I have done this 20 times in my lifetime at my bank. It's never not been super fast convenient polite and free. Lady in red shirt you cost WF a 20year account.

  Response from the owner

  Hi, Matt. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• C

  Chris Leahong
  1

  Should’ve realize not to stop at this location to Cash a company check. Waited in line for the drive-through about 30 minutes because the lobby was closed. drive-through teller that tells me that drive-through is only for Wells Fargo account holders. It’s not the customers fault that your lobby is closed. Trying to cash a Wells Fargo check you think that it is in correlation of being a Wells Fargo customer. Highly disappointed with the customer service at this bank. I warn anyone that is a Wells Fargo account holder or trying to become an account with her to use a different location. Such a shame to think in 2021 we don’t have better business practice.

  Response from the owner

  Thank you for taking the time to share this with us, Chris. This is not the level of customer service we strive for, and I want to make sure your experience is thoroughly reviewed by a specialist. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• M

  Michael
  1

  If I could give this branch zero stars I would! Their lobby is still closed!! I mean seriously!! They claim it's due to covid but that's just not true. I waited 30 minutes in the drive thru (since the lobby is closed) just to be told that they can no longer provide a cashiers check through the drive thru and I would need to go to Lakeland or Brandon! I had just gotten a cashiers check, in the drive thru not one month prior!! This branch is honestly totally useless!! They should either open their lobby and start providing actual service or just close branch all together. I drove 19 mins down the road to Lakeland, walked right into the lobby, encountered excellent service, and was out in less than 5 minutes !! Take notes Planty City, Wells Fargo you've got a lot of work to do!!!

  Response from the owner

  Thanks for bringing this to our attention, Michael. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• J

  Julian Black
  1

  Wells fargo in general sould be shut down, detected fraud, didnt tell me about it and automatically canceled my debit card WITH OUT TELLING ME iv been with out money for almost a week cause i have to sign for a card even though im not home when they deliver the mail, and wont work with you, also managed to send my card to the wrong address TWICE save youre time and energy and bank with someone else

  Response from the owner

  Thank you for your detailed review, Julian. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• C

  Chris Perry
  1

  Tried to open an account, was told I had to apply online first and then they would help. 35 minutes later, still no help.

  Response from the owner

  I understand your time is valuable, Chris, and I sincerely apologize for the inconvenience. To ensure your feedback is forwarded appropriately, please send an email to [email protected] with some additional details about your visit (no account numbers). Be sure to include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• S

  Sijo
  1

  Extremely horrible attitude. Employees have attitude, don't greet and behave as if you are disturbing them if you ask a question.

  Response from the owner

  This is valuable feedback. I'm very sorry about the customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

• D

  Daniel Hazelhurst
  4

  Won't open inside to take care of customers but all other branches are open. But they made an exception to get me in

  Response from the owner

  Hi, Daniel. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• N

  Name in Email
  4

  The number of customers has increased at this branch so each time I need to go inside, I wait in line for 15 to 20 minutes. I miss the good ole days when I could walk right in and go straight to the teller window. On a more positive note, Jessie has been with the branch for a long time and provides excellent customer service. She has pleasurable demeanor and knows the answers when there are questions. Jessie is the BEST!!

  Response from the owner

  Hi there. I'm glad you've found the team members at this branch to be friendly, but I'd like to review your concerns about the long wait times. Please email [email protected] with your Google username and any other details you'd like to include (no account numbers). I also ask that you mention your review on a Wells Fargo location. Thanks so much for your feedback. -Janet, Wells Fargo HL Social

• E

  Erica Contreras
  5

  The best banking service I have ever had. Customer service is GREAT! Drive through is fast and easy. ATM access is EASY they have 3 you can access!

  Response from the owner

  I'm truly glad to read your review, and I appreciate you taking the time to share these kind words. Have a great day! -Nick, Wells Fargo HL Social

• B

  Brian Perry
  1

  Horrible service, they misplaced $5,000.00 of my money at the Plant City Branch and the staff is incredibly rude. Stay away from this branch

  Response from the owner

  I appreciate you bringing this to our attention, and I'd like to escalate this matter to my support team for a thorough review. At your convenience, please email me at [email protected] with your full name, Google username, phone number, and address (no account numbers). Thank you. -Jessica, Wells Fargo HL Social