Wells Fargo Bank Camino Capistrano, San Juan Capistrano

Wells Fargo Bank Reviews

• J

  John M
  1

  Seriously avoid this institution. Banked here before, left because of fees and poor customer service. A few years in I'm back, dealing with my parents accounts. I made 4 visits, about four hours, all to deal with a very simple matter that took less than 30 minutes each at two credit unions. The people that work there have NO authority. They are on the phone and on hold the whole time waiting for someone else to make any actual changes. As I'm writing this, I am deep into hour 2 of having them simply make my online banking user name work. WELLS FARGO could learn from the DMV. Seriously this is the worst. Worse than government services, etc. Incredible people still trust this place with any money at all. UPDATE (2022-04-03): My father had a stroke and is incapacitated. He had everything laid out, Power of Attorney, etc. I am still trying to gain access to the checking account here. I need to pay his insurance premiums before the policies get cancelled and taxes are unpaid. I am still not able to access it. When I call customer service, its like nobody is in charge. They keep passing the buck to some other person. IF YOU ARE OLDER AND HAVE AN ACCOUNT HERE, AND PLAN TO HAVE A FAMILY MEMBER HANDLE YOUR FINANCES, YOU CANNOT TRUST THIS ORGANIZATION TO DO ANYTHING MAKE THINGS EASIER TO MANAGE YOUR LOVED ONE'S FINANCES. NOBODY CARES... AT ALL. My parents have accounts at Credit Unions and my experience at credit unions has been completely different. AT THE CREDIT UNIONS, I SIT DOWN FOR ONE MEETING AND BY THE END OF THE HOUR, ALL LEGAL ISSUES ARE ADDRESSED AND THEY MAKE SURE THAT I HAVE ACCESS TO WHAT I AM LEGALLY ALLOWED ACCESS TO, IN ORDER TO PREVENT MY FATHER FROM HAVING EVEN MORE FINANCIAL ISSUES ON TOP OF THE ONES ALREADY HAPPENING IN HIS TIME OF HARDSHIP.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• I

  Ian E
  5

  Overall a strong 5 star bank location. I have never had any issues with this location. Any issues that I have come across has been fixed quickly and effortlessly. General Info: This Wells Fargo location has: Very helpful staff, A low wait ATM, and plenty of cashiers that makes for a short wait on average. This location also offers free notary for account holders.

• J

  Jill Maxine Ward (Jilli)
  1

  The drive thru is hetic it backs up to an alley and it's very busy😰😡

  Response from the owner

  Thanks so much for your feedback, Jill. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• L

  Laura Munoz
  5

  I've been banking with Wells Fargo for many years and have never been dissatisfied with the way the bank is run. Always encounter professional, friendly and knowledgeable tellers and managers. Whenever I've had an issue it's been taken care of immediately in person or over the phone. Also, the Wells Fargo app is incredibly user-friendly. I've happily recommended Wells Fargo to my family and friends.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Laura. It’s wonderful to see that you’ve had such a positive experience working with us. I'll make sure to forward your feedback. -Nick, Wells Fargo HL Social

• B

  Blair Applegate
  2

  Phone number at bank branch doesn't work. Can't reach anyone to make important appointments.

  Response from the owner

  Hi, Blair. I'm sorry you've had a difficult experience trying to reach this branch over the phone. To ensure I can forward your concerns to the appropriate team, please mention your review, full name, phone number, address, and the reason for your call in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• s

  sharon valverde
  5

  I go every single day to make deposits for my work and they are always so polite! This is definitely my favorite bank!

• B

  Brett B
  5

  I use this bank everyday to make deposit for my business. It is very helpful.

• I

  Isabel Sanchez
  5

  I just went to the bank and I deposited my paycheck into my account right away even though there was a lot of people😀😉

• B

  Bradley Grell
  3

  Need more tellers to keep the lines shorter

  Response from the owner

  Hello, Bradley. I'm very sorry about the line at this location, as I know how frustrating a long wait can be. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• A

  A I Neiss
  5

  Great folks who are very friendly and customer oriented.