Wells Fargo Bank Spring Cypress Rd, Cypress

Wells Fargo Bank Reviews

• M

  Monica Crow
  1

  The manager and the employes did not care to promptly assist us. Speaks bad about WF.

  Response from the owner

  Thanks so much for your feedback, Monica. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• C

  Cameron Taylor
  1

  I understand the needs for banks to validate the authenticity of a check before Willy nilly cashing it. But once you do your due diligence it should be cashed post haste! This deliberate lack of customer service is gross and a misuse of your authority as a banking institution. You say my balance is low people pay bills and have other expenses never mind I’m married with 5 kids. I will never walk into this branch location again. Soon I won’t be banking here either good riddance and don’t patronize your members it’s the lowest form of insult and should be done away with! I should add about the check in question the same the same was used to open my account at this branch they held for I think 5-9 days and I’ve used them at other branches so to come to my “home” bank and be treated less than anyone else is rude and I won’t tolerate it! Waited 15 minutes spoke to the branch manager and she cashed them because there was no issue, but why should I be made to feel like I am doing something wrong when I attempt to utilize the services offered at my financial institution?

  Response from the owner

  I would like to apologize for the treatment you received when visiting this branch, Cameron. Allow me the opportunity to have this experience thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you taking the time to share this with us, and I look forward to addressing these concerns. -Nick, Wells Fargo HL Social

• T

  T Thy
  1

  Terrible customer service. We made an appointment the day prior. Upon arrival, the front desk personnel wanted to turn us away. She said Claudia was with someone and we did not make an appointment and wanted to make us come back. This is the second time we were turned away from a branch. Called the manager to complain but did not receive a call back. Very unprofessional. Worst customer service. I would consider switching banks although I’ve been with them for over 15 years.

  Response from the owner

  Thank you for your detailed review. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• p

  poppy0090
  1

  The banker I met was rude. I came in with a question about my credit account, and he looked at me like I was speaking another language. The rude banker was quick and told me that their location rarely deals with Wells Fargo credit accounts. I’ll never go back to this location.

• S

  Steve Pugh
  1

  Less than stellar, changed hour for Covid, drive thru only. Employees are there hours before opening can at least light up lanes to be open so people arent circling building. Simple thinking ahead avoids confusion and frustration.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social

• W

  Wade Carlson
  1

  Bank manager treated me like a criminal. Asked a bunch of unnecessary inappropriate questions. She actually asked why I was opening an account there? I have been banking with Wells Fargo for over 15yrs. Skip this location...

• G

  Graciela Torres
  5

  Very professional staff, always attentive to my needs. This bank is very recommended.

  Response from the owner

  Thank you for taking the time to leave a review, Graciela. It’s wonderful to see that you’ve had such a positive experience at this location. Have a great rest of your day! -Jessica, Wells Fargo HL Social

• T

  Travis Johnson Jr
  1

  Have a bank account but you did not want to open up my bank account which doesn't make sense. Than after 5 mins after I said "I'm going to close my account than". Than she said she will look it up. Just rud. Changing backs after 5 years

• G

  Ghasan Aljalo
  1

  Poor customer service, shame on financial establishment like Wells Fargo to consider those people as bankers especially in this place. Feeling sorry about that, thinking seriously about moving somewhere!

  Response from the owner

  I'm sorry you feel this way after your visit, Ghasan. Please email me at [email protected] with your username and more details about what happened (no account numbers). Be sure to mention your review on a Wells Fargo location. I appreciate your feedback and look forward to addressing your concerns. -Shannon, Wells Fargo HL Social

• S

  SAM MAKAR
  5

  Good service there and nice stuff

  Response from the owner

  Hi there. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social