Wells Fargo Bank Farrow Rd, Columbia

Wells Fargo Bank Reviews

• W

  William Henson
  1

  Amazingly bad service. I just called to confirm a certified check that was drawn on this branch. Got an answer the first time and they switched me over to a non-working number. Called back and no one answers the phone. Shocked that service is so bad. They'll be bummed when I tell my customer I won't take his check since his bank won't even pick up the phone to verify.

  Response from the owner

  This is not the customer experience we strive for, William, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Casey, Wells Fargo HL Social

• S

  Styles by Flamingo
  1

  Tellers move quickly but don't ask if you have to speak with an office worker. They pay you no attention and you will sit forever. I just walked out disgusted SMH!

  Response from the owner

  Thanks so much for your feedback. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• K

  Kerstin Wheeland
  1

  Goal: change my individual accounts to joint accounts. 1st attempt: Showed up at 4:40 and was told they could not help us without an appointment. I said we would be willing to wait, but they didn’t want to work a minute past 5pm apparently and told us to make an appointment. 2nd attempt: finally got an appointment and showed up early as they requested. Waited 12 minutes so far and still have not been helped. This branch sucks. They are doing bare minimum & don’t care about customers’ time.

  Response from the owner

  I'm truly sorry we didn't provide the prompt customer service you expect of us, Kerstin. Please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to addressing your concerns. -Janet, Wells Fargo HL Social

• M

  M Hamby
  1

  Worst ATM I have ever used. I work late nights & don't get off until the banks are closed, so I deposit my cash earnings via ATM. The first time I used the ATM here I deposited maybe 10/12 bills (100s, 20s, & 5s) & the ATM only accepted the 100s then said "Unable to accept" on every other bill. I tried depositing said bills again, just to have it say the same thing. I thought this was a fluke so I went back about 2 weeks later & this time it accepted 1 bill & wouldn't accept any of the rest (20s or 5s). I sat there for nearly 10 minutes trying over & over again to deposit them. 2 days later I took the unaccepted money & more cash (15-20 bills) to a different location & deposited them all at once with no issues. This ATM is clearly not maintained despite the fact that the bank has been informed of the problem. Go literally anywhere else.

  Response from the owner

  I can understand how frustrating this must have been, Morgan. I hope you'll accept my apology for the experience with the ATM at this location. To ensure I can forward this issue to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to the chance to assist. -Nick, Wells Fargo HL Social

• K

  Krista Wright
  5

  Ericia Hart, the branch manager at this location is extremely nice & helpful! I came in today to set up a new account to coincide with mortgage loan. I was able to meet with Ericia as soon as I walked in the door and she helped us every step of the way and made the entire process very easy. We look forward to doing business with her in the future. :)

• E

  Eric Rotenberry
  1

  Went through the drive thru had money in cash to pay for my mortgage I had just got from my bank. The teller at Wells Fargo told me I was a $100 short. I saw the teller at my bank count it out so I know I wasn't short. I spoke to the manager and she said that Ashley didn't take my money. But they have no video to prove that it was stolen or missing.

• B

  Brad Trogdon
  5

  This here is a bank. Showed up between business hours and din't have a problem. Treated them the way I wanted to be treated and had no issues, surprise surprise.

  Response from the owner

  Thank you for taking the time to leave a review, Brad. It’s wonderful to see that you’ve had such a positive experience at this location. Have a great rest of your day! -Jessica, Wells Fargo HL Social

• N

  New Castle
  1

  I'll never use this location again. I left mad, but in the end I know I will go somewhere else and avoid this location. As other's mentioned the manager was rude, so I left and made deposit at another branch location with no issues, or rudeness. It's a good thing online banking has become so simple.

• S

  Shiitra Rodriguez
  1

  I came in about a situation with my account showing me I had a positive balance. Even tho I had proof with the time and dates before and after my transactions. No one believed or care what I was saying. Worst bank ever

• D

  Dia Sanders
  5

  Went into this location today and everyone was super nice and friendly. I was greeted at the door and even spoke to the branch manager. I would totally bank here.