Wells Fargo Bank N R H Johnson Blvd, Sun City

Wells Fargo Bank Reviews

• c

  charleen eskro
  5

  For 22-yrs, my husband and I have received wonderful service consistently from SCW Wells Fargo bank and have not considered changing banks, have absolutely no reason to. We also enjoy excellent service our MT residence Wells Fargo branch. Our commendation to Wells Fargo employees we have found to be friendly, professional, efficient and expedient. Thank you.

  Response from the owner

  I'm truly glad to read your review, Charleen, and I appreciate you taking the time to share these kind words. Have a great day. -Janet, Wells Fargo HL Social

• T

  Tom
  5

  04/30/21 I took a large ammt of rolled quarters in to deposit. Keely, at the window was awesome.. Friendly and cheerful. A credit to your company. I had customer service people work for me for 35 years. I would hire her in an instant. Thanks again

  Response from the owner

  It’s wonderful to see that you had such a positive experience with Keely. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• J

  James Green (Big Giant Films)
  5

  Nice location. Friendly staff. I came in today to open an account (had to make an appointment due to the rona) and was helped immediately by a banker who was extremely knowledgeable about the products they have to offer and helped me find the right account types to suit my needs. Also helped me link my accts to the online bank app and showed me the options available for safe deposit boxes. Also Did a quick transaction with a teller who was very friendly and knowledgable as well.

  Response from the owner

  I’m glad to read you had such a wonderful experience at this location. I've made sure these kind words are forwarded to the appropriate teams. -Jessica, Wells Fargo HL

• L

  Lalah True
  1

  Phone number is a waste of time. No one answers. Tried going in to set up an appointment for a Refi and No one in the lobby could help. I've been a customer of Wells Fargo for over 40 years but I'm sick of the lack of service "due to covid" excuse they constantly use. I am seriously considering moving my business elsewhere!

  Response from the owner

  I appreciate you bringing this to our attention, and I’ll do my best to ensure this matter is addressed. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• W

  Willi Wheeler
  2

  I am leaving on a trip tomorrow and needed some change. I stopped in, got to a cashier right away, presented her with 2 $20 bills and asked for 4 $5 's and 2 $10's. She asked me if I have an account with them, I told her that I had in the past, but do not at the present time. She very politely told me that she could only change one bill since I did not have an account. She gave me the $10's and I left feeling that If I were new in town and looking for a bank, I certainly would not choose that one. It was not a check or in any way that they would loose money in the transaction. I went to one of the other three banks in the immediate area, and was cheerfully and well taken care of without being questioned . I am thankful that we have choices, as do the banks and how they serve customers.

• T

  Thomas Simard
  1

  Called SCW Branch 4 consecutive days----promised call back. Nothing!!! I am not happy with my treatment by Wells Fargo!!! CD threatened with forfeiture unless I contact bank. Any suggestions? TS

  Response from the owner

  Hi, Thomas. Your review caught my attention, and I will have the appropriate team look into your concerns. If you could mention your review and Google username in an email to [email protected], I'll forward this matter for review as soon as I receive it (no account numbers). I apologize for the experience and look forward to discussing this further. -Nick, Wells Fargo HL Social

• J

  Jeff Johnson
  1

  One star is way over rating this joint!!! Waited over 30 minutes in drive up window to cash a check!! Was told the wait would be just as long if I went inside the building. There were 3 cars in front of the branch!! CUSTOMER NO SERVICE!!

  Response from the owner

  Thanks so much for your feedback, Jeff. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• Y

  Yvonne Marcellus
  1

  Way to difficult to use my bank. Very hard to get appointments. Why is my other bank so accessible? And yours so difficult, your right next door for Pete's sake.

  Response from the owner

  What makes you feel this way, Yvonne? Please tell me more about your experience at this branch in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). I look forward to addressing your concerns. -Janet, Wells Fargo HL Social

• T

  Tir Asleen
  1

  I really wish I could give this bank no stars. I waited over an hour to speak with a banker. No one acknowledged me or tried to help me. When I asked for the branch manager I was told he just so happened to leave for lunch. He literally walked by and saw me and left. So unprofessional and I will be closing my accounts.

• j

  juan t coleman
  1

  There needs to be a way to JUST DEPOST a check.....no cash back....into my checking acct.....without having to wait in line....in my car...when it is 110 degrees. The last time...I waited 1 hour & 30 minutes. Never again!

  Response from the owner

  I'm sorry you weren't assisted in a timely manner at this location, Juan. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Shannon, Wells Fargo HL Social