Wells Fargo Bank E Philadelphia Ave, Boyertown

Wells Fargo Bank Reviews

• L

  Lori Pistoia
  1

  I went to put CASH, a small amount, into a friends account. I had the account and my ID with me. The teller tells me “If you do not have an account you cannot make a deposit. You can come back with a cashiers check though.” I stood there and said “Cash is cash. What’s the difference?” Then she said “It’s because of money laundering.” She legit accused me of money laundering!🤬🤬 This is why I will NEVER deal with Wells Fargo. A small, simple thing and BAM! You get accused of money laundering.

  Response from the owner

  Thanks for bringing this to our attention, Lori. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• W

  Wes Atkins
  5

  Great Customer Service at this branch. One call to this branch and Shannon the bank Manager was willing and ready to help. Shannon made an appointment for 9am the next day and took care of the wire and transaction. THANK YOU SHANNON!! .

  Response from the owner

  I’m glad to read you had such a wonderful experience working with Shannon. I've made sure both her and her manager are aware of these kind words. Thanks for the feedback. -Shaun, Wells Fargo HL Social

• J

  Jackie Markiewicz
  1

  Still waiting for an appointment that I made here after having to call 5 different branches. My appointment time was for 11am it's now 11:37am. Guess my time isn't valuable here. Also why did I have to go to this branch you ask? All others had no time slots available for people who work. I guess Wells Fargo overall doesn't care about their customers. Taking my $ and business elsewhere.

  Response from the owner

  I'm truly sorry you experienced a long wait at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• C

  Chris Crawford
  5

  We have been happy customers for several years. Recently my wife has been out of work due to the shutdown. Thank you Wells Fargo for helping us with a bad situation in our time of need and making it so easy.

• P

  Petra L (Google Reviewer)
  5

  Ashley is the best. I am not a frequent bank goer since I do most of my banking online and have direct deposit. Today when I went through the drive thru, Ashley not only addressed me by name( Before giving her any banking) and also asked about my dog whom I didn't bring today. She also included a biscuit for my puppy since he wasn't wish me. That's what I call customer service and it brighten my whole day.

• B

  Brenda Meitzler
  2

  While everyone there is nice I totally dislike the way the teller counter is set up. You put your money or checks up on the counter about 4 1/2 feet high where everyone in the bank can see. There is nothing private or personal about it. If its for the tellers safety fine but what about mine when you hand me a pile of cash so everyone in the bank can see. Crappy design cant stand going in there which is to often because of the atm being broken . So I gotta go elsewhere and be charged $3.00 from another bank plus be charged from Wells Fargo $3.00. They do reimburse their three but what about the other $3.00 from the other bank . They say go to another wells fargo bank well that's in Pottstown. To far away . Looking for another bank .

• A

  Anthony Manieri
  5

  Went in today due to a hold on my account, Edison was the male manager who was working today and turned my headache into a sigh of relief. My deposit was put on hold for another week, Took him 3 phone calls to have my money back into my account immediately! You the man !

  Response from the owner

  Thank you for taking the time to review this location. I’m glad to read you had such a wonderful experience. I've made sure these kind words are forwarded to the appropriate teams. -Jessica, Wells Fargo HL Social

• A

  Arlena Diep
  5

  Vanessa was very pleasant and professional. No lines on a Wednesday afternoon.

• S

  Shaun Stauffer
  5

  Worked with me when we lost our bank card and made it an easy process.

• S

  Sue Atkins
  4

  Good customer service, I always have a good experience.

  Response from the owner

  I’m happy to hear your experience with the team members at this banking branch has been positive, Sue. We appreciate your feedback. -Nick, Wells Fargo HL Social