Diamond Credit Union Boyertown Branch Holly Rd, Gilbertsville

Diamond Credit Union Boyertown Branch Reviews

• B

  Barry Mest
  5

  As a member for the last 25 years I have never had a bad experience with diamond credit union!!! Always a friendly greeting as soon as you enter the credit union along with exceptional service from everyone with any questions I may have had over the years! Thank you Diamond Credit for the dependability of always being there to help and guide me with my financial needs!!

• T

  Thomas Mau
  5

  I just made an after-hours (6pm) balance enquiry and account chat phone call and I believe I spoke with the most lovely and polite customer service person on the planet. Helpful, friendly - she nailed it. Diamond Credit Union is a terrific organization.

  Response from the owner

  Thank you, Thomas! We're glad you had such a great experience with our membership services team. We will be sure to pass on your kind review. Thank you for being a part of Diamond Credit Union!

• d

  david L
  1

  Stopped in earlier today to see what I needed to do to get my son an account. They said just bring him and ID back to get it done. I stopped back in after he was done school and now they said I needed an appointment, that would have been useful information earlier. I had to waste time and gas and he still doesn’t have an account. I’ll find another bank.

• D

  David Johnson
  5

  Stopped in quickly to get some information for a second account I wanted to open. Matthew W. Was incredibly fast fun and friendly with explaining all the different types of accounts and their uses. Unfortunately decided to take my business elsewhere but I couldn’t let good customer service go unrecognized!

  Response from the owner

  Thank you for your kind words, David! We will be sure to pass this on to Matthew. We're sorry we couldn't help you this time around, but don't hesitate to stop in to Diamond Credit Union for any future needs!

• S

  Sydney Gregory
  2

  Half of the time I come here to deposit money into the Drive up ATM it isn't working. Please fix your ATM. Today it wouldn't take my card at all. Last time it just said out of service. I don't normally go inside because I hate dealing with the tellers over the screen. The actual people tellers send you to the screen tellers anyway. Super inconvenient.

  Response from the owner

  Hi Sydney. We appreciate the feedback. Somebody will reach out to discuss your concerns. Thanks for taking the time to let us know all of this.

• O

  Olivia Lindsey
  5

  Great customer service here. Friendly environment. Matt Wade to be specific, perfect gentleman & helped with all my needs

  Response from the owner

  Thanks for the kind words, Olivia. We appreciate having you as a member and will be sure to share your thoughts with Matt.

• J

  Julian Horner
  2

  I would have left a higher rating as have always received friendly and helpful service. Unfortunately I may be looking at finding another bank due to the fact that Diamond credit union are no longer open on Saturdays and are only open till 7pm one day a week when it used to be two days. This I find very inconvenient working 8_5 Monday to Friday and cannot reach a branch before they close. Saturday was the only day I could do my banking.

  Response from the owner

  Hi Julian. Thank you for the feedback. Someone from your branch should have been in touch to learn more about what you are looking to accomplish on Saturdays. We are still here on Saturday, just in a different way, and have solutions available. Please let us know if you have any questions.

• D

  David Marburger
  3

  Looking to do some banking on Saturday. Your response was someone will contact me To see what I’m trying to do on Saturdays. Still haven’t received a call from Diamond. I was a member with you before you were Diamond . I might have to shop for another bank .

• J

  Janelle Tim
  2

  Tellers no longer have money at the desk. You have to fill out a slip and take it to a phone booth in a wall where you wait for a cranky teller on the opposite side. Never used it before, asked the front desk for help and they got snippy as if i was being an inconvenience.. Nobody else was in the branch. Considering leaving for a new bank

• W

  Wayne Fabian
  2

  normally good, but service has slowly been going down, called and been on hold for 20 minutes just to have noone ever actually answer and now there closed, pretty bad way to do buisness

  Response from the owner

  Hi Wayne. Thanks for letting us know that we came up short. We aim to be better. Someone will be in touch to get more feedback from you.