KeyBank E Philadelphia Ave, Gilbertsville

KeyBank Reviews

• J

  Jason Mohn
  1

  I've been bank here for DECADES, since it was Harleysville. I will tell you this branch is TERRIBLE since it became Keybank. It is clear Keybank doesnt care AT ALL for real customer service. The employees are fantastic and hard working BUT they are ALWAYS understaffed. ALWAYS! They dont have enough tellers working EVER! So if you need to do a quick transaction but someone comes in with a large bank deposit well you just wait and wait a d wait and wait and wait. Their answer for this? Well do more online banking, you should just not come to the bank that is their answer. Keybank is pathetic.

• J

  Jonathan Bortz
  1

  Been having trouble with mobile deposit with KeyBanks app. And the most help they can be at the branch is just to tell you to call the 1-800 number. Not exactly great customer service

  Response from the owner

  Hi Jonathan - Can you email us what kind of errors and problems you are having with mobile deposit to [email protected]? We would be happy to see if we can get this figured out for you. Thank you. ^JF

• K

  Karl vandermau
  5

  I've been banking with this branch for over twelve years and three different names. We have all our commercial accounts there and I wouldn't bank anywhere else. The staff is terrific!

  Response from the owner

  Thanks for the 5 star review, Karl! We are so glad to hear you enjoy banking with us. ^ JJ

• N

  Nathan Kaiser
  5

  Great service and nice staff :)

  Response from the owner

  Good morning Nathan, thank you for taking the time to provide us your feedback with a 5-star review. We hope you have a great day! ^PR

• D

  David Myers
  5

  Just opened an account and Jaenell was fantastic. If you see this, sorry if I spelled your name wrong

  Response from the owner

  Hi David, Thank you so much for the great feedback, we really appreciate it and I'll make sure to forward this to the branch. Have a great weekend!! ^LH

• M

  Mark Burkhardt
  2

  Was promised no checking fee but charged $25 per month

• E

  Erika Gilroy
  1

  Horrible customer service. No accountability.

  Response from the owner

  Hello Erika, we're so sorry to hear about this. Can you let us know what happened during your encounter? We'd be happy to help. Please email us at [email protected] for further assistance. Please reference case number 56688 and refrain from including any account numbers to protect your privacy. Thank you, ^PR