Wells Fargo Bank W Cheltenham Ave, Elkins Park

Wells Fargo Bank Reviews

• J

  Joe Bey
  1

  This bank is the worst, they’re slow unprofessional and inconsiderate. I would give them 0 stars but I had to hit something to leave a comment I guess lol. #stayaway I recommend Truist or Santander if your looking for good quality service.

  Response from the owner

  This is valuable feedback, Joe. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your Google username and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

• J

  Jaiden Pierre
  1

  Horrible and worse Wells Fargo ever. I made an appointment, as soon as I walked to the door, they acted like they didn't want to serve me insisting that I was at the wrong location. Finally got in waited 20 minutes to be served, I gave the incompetent worker named Mohammed my paper work and he still told me they weren't the correct ones. He had no idea what he was doing and had to ask a coworker to show him how to do it. I've been customer for 7 years. I am highly disappointed of the incompetent people wellsfargo hire to represent them

  Response from the owner

  Hi, Jaiden. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• V

  Victoria Bruce
  5

  Kerry Ann the bank manager went above and beyond to help me out yesterday. She made up for the bad experience I had a week ago. This is my new favorite branch!

  Response from the owner

  Hi, Victoria. I'm truly sorry your appointment turned into such a frustrating experience. To ensure I can thoroughly review what happened, please email [email protected] with more details about the reason for your visit, and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Janet, Wells Fargo HL Social

• J

  Joe S.
  2

  Good customer service inside, but the parking lot is so small that it took me ten minutes to get to a parking spot because of the drive thru line.

  Response from the owner

  I'm happy to hear you received great service at this location, Joe. However, I'd like to learn more about your concerns at this location. If you'd like to discuss these concerns in further detail, please feel free to email us at [email protected] (no account numbers). -Nick, Wells Fargo HL Social

• P

  Packer Fan
  2

  I have visited this bank on 3 separate occasions. Never got anything accomplished. I have gone to other branches and received excellent service and courtesy. The reps at this branch, ask questions and don't listen to the response. At the end of the day, they aren't helpful. Unprofessional to say the least!!

  Response from the owner

  Good afternoon. I’m truly sorry to learn about the customer service you received at this branch. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback. -Shannon, Wells Fargo HL Social

• D

  Doris Baldwin
  4

  I rarely go inside but when I do the personnel is very knowledgeable, professional and helpful. The ATM machines are in service approximately 99% of the times that I have had to use them.

• s

  se shon
  1

  Worst bank I ever used tellers takes forever to help you, I was sitting in the car for 30 mins

  Response from the owner

  Thanks for your feedback on this location. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social

• K

  Keith Glea
  1

  This bank is one of the most slowest Wells Fargo in the tri state... they always have u waiting and nobody is ever prepared I hate this bank !!!!

• J

  Jerry grizzly
  5

  Great service and the clerks are fast humble and polite. Awsome location AND just enuff parking

• C

  Cherry Cherry
  3

  I have to go online to make an appointment to get my own money

  Response from the owner

  I apologize for any inconvenience. If you’d like to discuss any concerns you may have, please feel free to email us at [email protected] (no account numbers). I look forward to hearing from you. -Shannon, Wells Fargo HL Social