Wells Fargo Bank Thompson Bridge Rd, Gainesville

Wells Fargo Bank Reviews

• D

  Don Turnbull
  1

  Just an Amt place. What goodid having branch ba?n kingif you're never open? They say they don't have staff, well they have ample time to hire and train staff.

  Response from the owner

  Hi, Don. I'm sorry we haven't been providing the customer experience you expect from us at this location. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social

• j

  jennifer Harris
  1

  The black lady (Debbie on my receipt)working the drive thru window is very unprofessional and rude. Every month I use the drive thru to get a money order. On several occasions she’s asked “can you not come inside and do this” “we don’t like doing that at the window” . The audacity of her to tell me how to receive MY money. Customer service classes are very much needed.

  Response from the owner

  Hello, Jennifer. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

• T

  Teresa Waldrep
  1

  WELLS FARGO NEEDS TO REOPEN THIS BRANCH TO MORE THAN JUST DRIVE THRU!!!! YOU CLOSED THE NEW HOLLAND BRANCH ENTIRELY AND WE NEED ACCESS ON THIS SIDE OF GAINESVILLE!!!!

  Response from the owner

  I apologize for the inconvenience, Teresa, and I want to make sure your feedback is forwarded appropriately. Please send an email to [email protected] with some additional details about what took place (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. I’ll do my best to ensure your concerns are addressed. -Casey, Wells Fargo HL Social

• T

  Tomas Burgos
  5

  A small but very efficient place and the personnel are very nice.

  Response from the owner

  Thank you so much for sharing these details with us, Tomas. I’m happy to see you enjoy visiting this location. Have a great rest of your day! -Nick, Wells Fargo HL Social

• S

  Sky Hook
  1

  Teller waited until she was going to hand me my money to tell me about a $7.50 fee. I'm looking for a new bank, and definitely won't use Wells Fargo Bank. Your responses are like a broken record! You always ask people to do something else. That's exactly why you are losing customers.

  Response from the owner

  I can understand why you're frustrated about the fee notification. To ensure I can forward your concerns to the appropriate team, please mention your review and username in an email to [email protected] (no account numbers). Thank you for your thoughtful feedback on this location. -Janet, Wells Fargo HL Social

• C

  Celeste Rivas
  1

  Bad customer service. Made an appointment to get info on a FHA and was told they didn’t do them they only did personal loans then was told why I didn’t go online and just do it and then was left there and told to do it on my phone because they actually do do them lol what was the point of making the appointment if I wanted to do it online I would have .

  Response from the owner

  Hello, Celeste. I'm disappointed to learn you didn’t get the help you needed at this branch. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• W

  Wesley Duerr
  2

  I've had no problems with the bank itself but this is the only drive up atm in town and it's been broken for like 6 months!

  Response from the owner

  Thanks for taking the time to share this with us, Wesley. I’m sorry for any frustration this has caused. I've forwarded your ATM feedback to the appropriate teams. Please feel free to email [email protected] with your Google username and details of any additional concerns (no account numbers). -Nick, Wells Fargo HL Social

• H

  Hannah
  5

  Had a great experience at this particular wells fargo. Everyone is extremely friendly and personable to meet your needs. I am glad to be a part of the Gainesville community and have such a great host of staff to assist me with my banking.

• y

  yubr G
  1

  Atm out of service or you cannot deposit money in it....

  Response from the owner

  Thanks for bringing this to our attention. I apologize for the inconvenience, and I've reported the ATM issue to the appropriate teams. Feel free to email me at [email protected] with any questions or concerns. Be sure to mention your full name and Google username (no account numbers). -Jessica, Wells Fargo HL Social

• L

  Laura Valadez
  1

  ATM not working 95%of the time. This is very inconvenient.

  Response from the owner

  Thanks for taking the time to share this with us, Laura. I’m sorry for any frustration this experience caused. I've forwarded your ATM feedback to the appropriate teams. Please feel free to email [email protected] with your Google username and details of any additional concerns (no account numbers). -Nick, Wells Fargo HL Social