Bank of America (with Drive-thru ATM) Washington St, Gainesville

Bank of America (with Drive-thru ATM) Reviews

• N

  Na Jackson
  1

  Employees needs to a take customer service course. Very unprofessional and not helpful at all. Strongly thinking of moving my money into my credit union accounts at least I know it's well taking care of and customer service is always A1.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• B

  Blue Water
  1

  Terrible bank, corporate policies and rude tellers. We moved all our accounts to a credit union. Now to pay off the mortgage and we are done with Bank of America.

  Response from the owner

  Good morning. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

• M

  Mark B.
  1

  This bank is never sufficiently staffed at teller windows. Even today when senior staff noticed the number of customers waiting no effort was made to expedite customer service. Waited in line for 10 minutes while one teller assisted customers. I was #4 in line and after 10 minutes had reached #2 in the que. Still no effort to add tellers to the front line. As you read BOA reviews the same theme of poor customer service is evident. BOA business practice obviously focus on profit not staffing and customer service.

• c

  chris shuler
  1

  One star is too generous. The customer service is terrible and after waiting to speak to multiple people about a large deposit, the information I was given was totally incorrect. Worst bank I've dealt with by far. Taking my business elsewhere.

  Response from the owner

  Hi Chris. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew

• A

  Ankit Patel
  5

  I walked in without appointment but didt had to wait not even 10 minute and I was been helped. Very great service and fast and easy. I will be coming here more.

  Response from the owner

  Hi Ankit. Thanks for the review! We’re glad to hear about your great experience and hope you’ll consider Bank of America for your future banking needs. ^nicole

• G

  Gaby Valencia
  1

  Slowest tellers, every single time I come it takes 15-20 min even if I’m 2nd in line, it’s the slowest service, the one close to Walmart is so much better

  Response from the owner

  Good morning Gaby. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. ^michael

• e

  elchido maschido
  1

  Horrid customer service and attention. I made an appointment online only to end up with a fat zero...they dont take cash deposits for secure credit cards? I thought BOA was supposed to be THE Bank in the USA. ..so I took my money to Lanier credit union...suggest you do same. DONT TORTURE YOURSELF!!! TAKE YOUR MONEY AND BUSINESS ELSEWHERE. And I had made an appointment..and banker was late!!

• A

  Aransa Hernandez
  1

  Horrible experience! The lady “helping” customers told me she would help me when she was done with a customer and when the customer left she got her stuff and left for lunch. Walked right in front of me and didn’t even say a word. Not enough staffing and horrible service!

• J

  J L
  1

  Such an unprofessional environment. The employee that attended us seemed to be sick, he had a runny nose and was still working in the middle of a pandemic!!!

• K

  Khosrow Parizi
  1

  I can not believe they start to charge monthly fee on checking account without any notification. Can not wait to close their stupid checking account after I get back from my summer vacation.