Wells Fargo Bank St Michaels Dr, Santa Fe

Wells Fargo Bank Reviews

• K

  Kiki Klonis
  1

  I avoid going inside this location like the plague, but due to showing up late in the day and there being a line in the drive through I was left with no choice but to brave the incredibly rude staff that awaited inside. I should specify, the tellers behind the counter are always pleasant, it's the staff working at their desks that always get up, make their way over to me to have what feels like a very singled out, hostile and backhanded conversation. I am heavily tattooed and pierced, and every time I come into this building I receive comments such as, "Wow, she must think she is interesting", "How do you find a job?" and the worst one I heard at this branch was years ago when I came in to make a deposit and a younger teller gave me a genuine compliment about my hair color, turned to who I assume was her manager and asked if fun hair colors were allowed for employees. To which the woman replied, "Absolutely not, it is so unprofessional. I mean, would you trust someone that looks like HER to handle your money??" I was absolutely mortified by this and vowed to never re-enter that building again until today, where I again received similar treatment.

  Response from the owner

  I appreciate you taking the time to share this, Kiki, and I apologize sincerely for the experience. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll make sure a specialist is assigned to review what took place. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• M

  Mona Chung
  1

  Try to get my legal document notarized. The front desk staff was helpful and trying to get a manager/notary who is available to help. She expressed some concern, but I didn't know why. After seeing the staff as well as the notary, I am now completely understood. When the front desk staff approached her, she answered with her angry face, saying “NO!” Then she walked towards me and said, “ I have some stuff to do, and it will take at least 20 mins. Your call.” I replied thank you and drove approx. the same amount of time to another Wells Fargo next to the Central UPSP to get my paperwork notarized. The staff there are so friendly and helpful. I don't mind waiting 20 mins or even 30mins, but I don't think I deserve to be disrespected. I am also not sure if I need to make an appointment before coming to the bank. If it's a requirement, I have no problem following it, but I am not aware of it. If you don't like what you are doing, don't do it.

  Response from the owner

  Hi, Mona. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• T

  T
  5

  Really grateful for the kind help from Sheila, Jessica, and Arrick (sorry if I spelled your name incorrectly!). This team provided prompt, detailed, personal help.

• A

  Abhijith J
  5

  Very friendly and polite staff. Opening an account was an easy and transparent process.

  Response from the owner

  Thank you for choosing Wells Fargo. We appreciate your business and you for taking the time to share this feedback. -Shaun, Wells Fargo HL Social

• W

  Wueno Bro
  1

  Not very bright at this location! I lost my wallet and did not have my ID or my check card. I did have my conceal carry license and I visited the branch and they would not accept my conceal carry license as a valid ID - I called and spoke to a manager at another branch (this one not accepting phone calls becuase call volume was too high) and he told me any location would be able to help me with my conceal carry license. Its harder to get a conceal carry than both a drivers license and a passport. They wouldn't allow me to access my $$$ becuase I didnt have my check card or credit card- hello - its in my lost wallet. I won't keep my money in an institution that doesn't respect a government issued ID. - They treated my like I was there to steal something -time to change banks!

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Shaun, Wells Fargo HL Social

• J

  Josh Maestas
  1

  Ordinarily I have found Wells Fargo employees to be very accommodating and helpful, and the tellers here at this location are fantastic, however when I was in to have my statements provided to me, the banker I spoke with would not provide the documents I needed in a fashion requested by my mortgage lender and this forced me to travel to a separate location where the request was filled without any issues. I’m very disappointed by the lack of help I received and I recommend that you travel to a different branch to save you the headache and waste of time they will cause here.

  Response from the owner

  I'm very sorry we couldn't assist with your statement request at this branch, Josh. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• L

  Laws of Nature
  1

  I showed up at 5, right when they closed the doors. The guy locking the door refused to let me in for a quick change order. I’m a business owner and I would never treat my customers that way. What I needed would have only took maybe two minutes, but he still refused to let me in and continued to shut the door on me. Wow!

  Response from the owner

  I’m sorry to see you were turned away at our branch. I want to make sure your experience is reviewed and addressed. Please send an email to [email protected] with your full name, phone number, address, and some more details about this occurrence. Be sure to mention you posted a review on a Wells Fargo location and do not include any account numbers. Thanks. ~Shaun, Wells Fargo HL Social

• A

  Aviva Crichton
  1

  $7.50 to cash a Wells Fargo check? As if Wells Fargo wasn't bad enough. Take your business across the street to a local credit union with reasonable fees.

• I

  Ivan Popov
  1

  By appointment only. All other are not welcome

  Response from the owner

  Thanks for your feedback. Could you tell me more about your experience in an email? Please address it to [email protected], include your Google username, and mention this review (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• w

  warren goldenberg
  2

  One teller on a Friday afternoon after a holliday????? Come on. Bank manager sitting at his desk

  Response from the owner

  This is not the customer experience we strive for, Warren, and I’d like to take a closer look into what happened. At your convenience, send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social