Wellby, Powered by JSC FCU Gemini St, Houston

Wellby, Powered by JSC FCU Reviews

• A

  Ari Helen
  1

  No longer is this a friendly small-town bank, as their rebranding was spurred by woke identity politics. Google it. Customers' needs are out, and virtue signaling is in, brought to you by CEO & board of directors more concerned with pleasing their woke gods than serving the needs of the community.

• E

  Emily Fitts
  5

  Good experience with my refinance loan, everyone was very helpful and happy to assist me.

  Response from the owner

  Thank you for your five-star rating, Emily. Our team strives to deliver the best member service possible and we are thrilled to see that was your experience. Thank you for being one of our valued members!

• B

  Brad Reynolds
  1

  On my way to open my accounts with another bank. Been with JSC for 20 years but can’t do this Wellby thing. Tried contacting them like 5 times and there’s little/no response. Follow up Response: I’ve already contacted you at the email you provided weeks ago and also from the WellBy app, both without any meaningful responses from WellBy.

  Response from the owner

  Hi Brad, We’re sorry to hear you haven’t been able to reach us. That is not the member experience we strive to provide. We have experienced higher than normal call volumes over the last week as a result of our systems upgrade, which resulted in longer holds. We apologize that this was your experience as we want to assist our members as quickly as possible so they can get back to the things that matter. We’re sorry to hear you’re considering leaving. We’d love to discuss your concerns further in hopes of finding a resolution. Please contact us at [email protected].

• J

  Jon Hill
  1

  Worst banking experience ever. Hours to receive any form of contact response. Only excuses as to why they can't answer in a timely manner. Claim to still be transitioning from their old systems. Would never recommend this bank to anyone.

• R

  Rachel Candler
  5

  Needed a form notarized and worked woth Ethel today. She was wonderful and polite.

  Response from the owner

  Thank you for your five-star rating, Rachel. Our team strives to deliver the best member service possible and we are thrilled to see that was your experience with Ethel and her team. Thank you for being one of our valued members!

• C

  Charlie Spudinsky
  5

  Gabriel was very nice, professional, and got me in and out quickly!

  Response from the owner

  Thank you for your five-star rating, Charlie. Our team strives to deliver the best member service possible and we are thrilled to see that was your experience with Gabriel. Thank you for being one of our valued members!

• J

  Josh Seal
  5

  I've had good and bad experiences with the bank but the good outweighs all of the bad by far. Spoke to a young lady by the name of Roxy and she went Way beyond what she had to to help me out solving an issue to help me save money on transactions from ATMs. I hope their management knows it's the people like this that make us stay loyal to their Bank thank you very much Miss Roxy hope you have a good day

• P

  Priscilla Jernigan
  1

  I’ve been a member of JSC for over 50 years and have watched them gradually go downhill until they finally reached the bottom by now becoming wellby. I will now have to move my remaining accounts to another bank where I will be treated better by customer service and allowed to make my own decisions concerning my accounts.

• H

  Haelen Betancourt
  1

  i was on hold for over an hour and this is the second time i’ve tried contacting since the change. i sent a message through the app and even tried to live chat and during this hour. it would be great to hear from my bank sometime soon. if this is how it is going to be, i will be considering moving to a different bank.

  Response from the owner

  Hi Haelen, We’re sorry you experienced an extended hold time. With our systems upgrade, we had higher than normal call volumes over the last week which have resulted in longer holds. While this is not the member experience we strive to provide, we appreciate your patience as we work to assist members as quickly as possible. Our volumes are returning to normal, and we hope your next experience with us is much shorter. We’re sorry to hear you’re considering leaving. We’d love to discuss your concerns further in hopes of finding a resolution. Please contact us at [email protected].

• A

  Amanda Rowlands
  1

  I'm not sure who i dealt with because it was through the drive through. She told me a check needed to be placed on hold and when I questioned it she snapped the camera off and refused to communicate. I waited a additional 10 min in the drive through and she sent my transaction slip back through the tube without coming back on the screen. She didn't say anything after she snapped the screen off initially. Super rude and very unprofessional.