WaFd Bank 196th St, Lynnwood

WaFd Bank Reviews

• T

  Tecle Gebremicheal
  4

  I stopped at this location for cash withdrawal on 02/22/2022. First, when I enter the building there were 4 employees available but none of them was willing to help. They were kept pointing at each other. Finally they lead to a person who seemed to be a newer employee because she was keep asking for help. When I told her that I needed cash which was a larger amount, she started shaking her head. I got confused and asked her what was going on. She told me that they won’t be able to provide me with that amount at the moment. Now, first of all I don’t understand the purpose of utilizing a bank if I can’t have access to my money when I need it. Second, I didn’t know why she didn’t use words to explain that to me instead of shaking her head. Third, they all were unhappy to make the “order”. Everyone was keep saying " I will try to order". I was tempting to switch bank to a different institution after 10 years of business with Wafd but I stopped at the Everett location on my way home and the teller there changed everything. They were welcoming, great communication skills, and knew what they were doing. I got partial help there but I am still waiting for the amount I needed as they said they will "order" cash even though they didn’t know when would be available. A unique and beautiful day as such can be ruined by employees who lacks professionalism. 02/25/2022- I appreciate for the swift response and thank you for making things right. I was reserved from giving 5 star after the correction because I believe the staff needs to improve customer service.

  Response from the owner

  We're sorry to hear you had a disappointing experience. We are escalating your feedback to the local management team for review.

• P

  PamFmaN
  5

  I love this bank! The tellers and management are all stellar at what they do here they give me personalized help with anything I need which I really appreciate. I like to do my banking in a bank and the folks here are way better than any big bank Ive dealt with where I was just a number not an actual person like I am treated here. I feel welcome here its a great experience.

  Response from the owner

  Hello PamFmaN, Thank you so much for the 5-star review and for taking the time to share your feedback. We are glad we've provided you with great customer service. Thank you for allowing us to serve your banking needs. - Marisol O.

• A

  AR Electrical Engineer
  5

  Great staff and very strong knowledge and support their clients/ I have an account there for over 4 years , they are always help for any thing and no any wait line or shortage of staff - thanks a Lot

  Response from the owner

  Hello HR Manager, Thank you so much for the 5-star review and for taking the time to share your feedback. We are glad we've provided you with great customer service. Thank you for allowing us to serve your banking needs. - Marisol O.