KeyBank 44th Ave W, Lynnwood

KeyBank Reviews

• S

  Samry Endeshawu
  1

  I give this place -5 rating! I patiently waited for them to help me with a loan but I ran out of patient after long 5 days waiting which they initially said would take 2-3 days. I am still understanding but what bothered me was no one knew what they were doing since they had to call someone every time to help them what to do. Everyone needs thorough training.

  Response from the owner

  Samry, I'd be happy to connect with the branch you're working with to get to the bottom of this for you. Please email us at [email protected] and provide details along with your contact info. Please reference case#73490 in the subject line. Thank you. ^CS

• a

  alexander bagdasarov
  1

  Sat in drive-through for 25 minutes to make a deposit. No one even bothered to tell me what is taking so long. Teller came back after a while asked me for ID then another silence, then came back again asking me for Social Security. No apologies for the wait like this is expected. This is absurd. Complete lack of professional or even common courtesy

  Response from the owner

  Good Morning, we understand that having to wait in line can be frustrating. Have you considered using our 24/7 mobile and ATM banking options instead? You can even remotely deposit checks from the comfort of your own home by using our mobile app. No need to drive anywhere. Hope this helps. Thank you.^CH

• J

  J.R. Boyd
  1

  Terrible ATM I deposited $1000 and it ate $400 then kept my debit card! Totally done with this bank, thanks for ruining my day.

  Response from the owner

  Good Morning, that's definitely upsetting. Please give us a call at 1-800-539-2968 so we can file a dispute for you and get your money back ASAP. Thanks! ^LH

• E

  Eddie Jung
  1

  I went to bank to withdraw some money and bank teller <WERECBE> WAS VERY Rude and giving me hard time to withdraw money. She is the presenting the KeyBank therefore she should treat every customers with kindness and welling to provide what customers needs. Instead she give hard time to every customers who comes in for withdraw money and giving attitude and money that I withdraw she said she will deposit back.

  Response from the owner

  Hello Yoochul: This certainly isn't the type of experience we want our clients to have and I apologize for that. I have forwarded this info to our Branch Experience Team for review. Have a great week. ^LH

• T

  Tara H.
  1

  Very rude customer service at the bank. I just opened an account thinking this would be good bank. The teller didn’t even say hello or goodbye. I will probably close my account.

  Response from the owner

  Hi Tara, That is not the type of service that we strive for here at KeyBank. I apologize that your experience this far has not been up to our standards. I hope going forward you will see that we do put our clients first and are committed to providing excellent customer service. Thank you for taking the time to provide your feedback, it is greatly appreciated. ^LH

• B

  Bryant Ho
  1

  This branch is really bad customer service. Last time I came in with my customer check that’s a KeyBank check. The young girl at the teller she gives me a hard time to cash my check. And today July 11, 2019, I come in with the KeyBank check to try cash and have the funds available, so she is rude to me and gives me a hard time, she did not want to cash my check. That young girl at teller sound like she has a bad attitude, a bad customer service. I would not recommend anyone to come to this branch and banking at this branch

  Response from the owner

  Good Morning Bryant, This certainly isn't the type of service we strive to provide our clients and I apologize. I will forward this to our Branch Experience Team for their review. Let us know if you ever have any questions/concerns, we're happy to help!! ^LH

• S

  Sean Harris
  1

  I've been with key bank for many years, and have seen the service go to pure cap, not even a smile anymore, I had a check from another bank just 3 miles down the road 3 flipping miles and KEY BANK with its free this and free that campaign wants to put a hold on it for 2 days, I can cash it and get the money in 30 minutes, not an out of state check, 3 miles away. Makes me want to go to another bank if I have to pay for checking so be it, highly disappointed with his service

  Response from the owner

  Hi Sean, thanks for getting in touch. Any paper check may be subject to a hold until we have actually received the funds from the other bank. This is done electronically and does take a few days (the physical proximity does not matter for this reason). The length of the hold varies and is determined on a case by case basis. There is no hold on direct deposits of course as those funds don't have to be collected. Hope this helps. Please feel free to send an email with your phone number, full name and billing ZIP code to [email protected] if you have any additional questions. We would be happy to call and help. Thanks!^CH

• K

  Kelly Brookbank
  1

  Wednesday, Thursday and Friday. The 13th, 14th and 15th. I called to call my card in stolen. On hold several hours each day. Friday I kept tract. 4.5 hours on hold and never talked to anyone. My card is still gone, still has a balance, still a working card. HEY KEY! I'm not going to be reasponsable for ANY of this. Go to ANY other bank

  Response from the owner

  Hi Kelly - can you send us more information to [email protected]? Is this regarding a card for unemployment benefits? ^ JJ

• E

  Erike Keel
  1

  I recently opened a account with the lynnwood branch. I soon after found myself needing some extra money so I applied for a personal loan. No big deal. This is where my problem begins. I applied at numerous different companies and a few days later I received a call from a man whom I believed to be a loan advisor. Turns out in the long run the man is a scam artist and I fell victim. I can handle the fact that someone tried to scam me... What upsets me is the bank decided to close my account because the account was new. Forget the idea I was targeted And already a victim of fraud now I don't even have a bank account. I guess the key doesn't fit. Sorry I'm in a emergency and needed funds. I will never recommend anyone to this bank.

  Response from the owner

  Hi Erike! We understand how frustrating it can be to experience fraud. We are here to help our clients. Please send an email with your phone number to [email protected] if you have questions. We would be happy to call. Thanks!^KeyBank Customer Care

• S

  Simone Reid
  1

  I wish I could give this bank a one star. Among a range of other things, they continue to charge my account $29 maintenance fee after I close the account due to multiple bad experiences. Worst banking experience ever. And the manager Rouna (not sure if that's the correct spelling) does not care about the satisfaction of her customers. Never ever again, there's too much banks out there to put up with this kind of service.

  Response from the owner

  Hello Simone: I'm sorry that you're experience hasn't been a good one. Is there anything I can help with? If there is, please send an email to [email protected] and include your phone number and I'll give you a call. ^LH